NAV/BC Consultant - Customer Support

The Role:

The BC Sr. Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The Senior BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Key Responsibilities:

Collaborate with Clients

• Work directly with our clients’ teams to understand their unique business needs and pain points.

• Gather requirements to craft solutions to pain points.

• System Configuration & Customization

• Configure ERP systems with respect to focus area.

Ticket Triage

• Work with applicable parties to ensure customer tickets get addressed in a specified amount of time.

• Ensure cases are updated in a timely manner and customer satisfaction is high.

Client Support and Issue Remediation

• Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively.

Training & Support

• Provide training sessions for client teams to ensure they are comfortable and confident using their new systems.

• Offer ongoing support to troubleshoot issues, answer questions, and optimize system performance as the business grows.

• Mentor other consultants and provide knowledge and guidance on best practices.

Stay on the Cutting Edge

• Continuously monitor updates and new features in BC and areas of focus. You'll be our go-to expert for the latest and greatest in ERP trends and advancements, always looking for ways to improve our offerings.

Cross-functional Collaboration

• Work with other consultants and departments to ensure seamless integration across all business functions.

Qualifications:

• 7+ years or more experience with Microsoft Dynamics Business Central

• Strong communication and presentation skills

• Ability to work in a high-paced environment and manage multiple projects.

• Excellent understanding of Business Central with regard to area of focus.  

• Dynamics Business Central certifications. 

• Experience working in a support environment.

• Experience interfacing with end-users and gathering business requirements.

• Ability to build strong client relationships and articulate how Dynamics BC can add value to their business.

• Strong customer support experience required.

• Strong organizational and communication skills are required.

• Lanham expertise preferred

• Strong understanding and exposure to Microsoft Power Platform.

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $130k - $150k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.

• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!

• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.

• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!

• Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!