Key Facts

Remote From:

Illinois (USA)

Fixed term

English

Hard Skills

Other Skills

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Incident Reporting
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Troubleshooting (Problem Solving)
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Communication
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Leadership
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Time Management
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Teamwork
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Problem Solving

Roles & Responsibilities

Strong SQL skills with the ability to diagnose and resolve complex data issues
Proficiency with Jira and GitHub for issue tracking, sprint-level collaboration, version control, code reviews, and incident documentation
Hands-on Cloud Operations experience, including creating and managing cloud storage buckets, provisioning and maintaining virtual machines (VMs), and configuring security policies and IAM roles
Bachelor’s degree or equivalent work experience

Requirements:

Perform advanced troubleshooting through code-level analysis and deep data investigation
Own the full lifecycle of complex technical issues—from reproduction to root cause to resolution
Lead and project manage new deployment challenges through to successful production readiness
Build high-quality playbooks, runbooks, and knowledge base content for faster resolution

US Tech Solutions

Human Resources, Staffing & Recruiting

About US Tech Solutions

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company type: Large

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Duration: 6 months contract

Job Description:

We are looking for a Technical Support Engineer with strong application support experience, not IT helpdesk or device support.
The ideal candidate has hands-on experience troubleshooting backend or enterprise applications, can read and debug code, and is comfortable using SQL to query databases, understand schemas, and diagnose issues.

Responsibilities:

Perform advanced troubleshooting through code-level analysis and deep data investigation.
Own the full lifecycle of complex technical issues—from reproduction to root cause to resolution.
Lead and project manage new deployment challenges through to successful production readiness.
Implement and manage security, permissions, and configuration changes across environments.
Drive continuous improvement across support operations through better tooling, automation, and documentation.
Build high-quality playbooks, runbooks, and knowledge base content for faster resolution.
Partner closely with engineering, product, and operations teams on critical escalations and platform reliability.

Experience:

Strong SQL skills with the ability to diagnose and resolve complex data issues.
High proficiency with Jira and GitHub for:
- Issue tracking and prioritization
- Sprint-level collaboration
- Version control, code reviews, and incident documentation
Hands-on Cloud Operations experience, including:
- Creating and managing cloud storage buckets
- Provisioning and maintaining virtual machines (VMs)
- Configuring security policies, IAM roles, and access controls

Desired Experience:

Technical Support
SQL
Cloud
Issue tracking
Object-oriented programming

Education:

Bachelor’s degree or equivalent work experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.