Senior Customer Success Manager

Description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success team. As a Senior CSM, you will lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention. You will partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams.

Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people in a fast-paced environment to derive the best solution for both the customer and Dot. Customer Success is our top value, therefore this role requires individuals to be customer service-oriented.  

Requirements

• 5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers.
• Excellent written and oral communication skills. 
• eQMS experience is highly valued.
• Knowledge in QA or software validation - Preferred.
• Knowledge of the life science industry - Preferred.
• Knowledge of Salesforce administration or development - Preferred.
• People-oriented and high social skills. 
• Technical orientation is a must. 
• Independent learner with the ability to adapt and understand concepts with agility. 
• Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment. 
• Excellent presentation skills.