Key Facts

Remote From:

Full time

English

Excellent verbal and written communication with a professional demeanor
Strong organizational and multitasking skills to manage front desk operations and documentation
Customer service oriented with ability to handle inquiries, resolve minor issues, and escalate when needed
Reliable team player with ability to maintain reception coverage during breaks

Answer all calls professionally, maintain accurate phone logs, screen and transfer calls
Greet visitors, handle inquiries and complaints politely; resolve minor queries at first point of contact; escalate complex queries to relevant personnel
Maintain a clean, organized, welcoming reception area; ensure front desk is staffed during breaks; update promotional materials and signage weekly
Manage mail and records: record and distribute incoming mail per SOPs; ensure accuracy in outgoing mail documentation; maintain In/Out registers; complete assigned special projects within deadlines

Job description

Answer all calls with a professional attitude and decorum.
Maintain accurate phone logs and transfer call logs, with clear and understandable data.
Call screening & accurate placement.
Handle all matters with the exchange and calls (in and outgoing) - Make sure the communication channels in use are always up and available.
Make sure that the front desk is always manned when you have to move away for breaks.
Greet all visitors with a professional attitude.
Handle inquiries and complaints politely and professionally, resolving the minor queries at the first point of contact. Escalate/forward all queries to relevant people in the organisation.
Maintain a clean, organised, and welcoming reception area at all times.
Ensure promotional materials and signage are updated weekly
Implement a daily checklist for cleanliness and supplies, achieving full compliance
Record and distribute incoming mail within time as per SOPs.
Make sure accuracy in outgoing mail documentation.
Maintain In & Out Registers
Complete all assigned special projects and tasks within the decided timelines.