Key Facts

Remote From:

Kentucky (USA)

Full time

English, Spanish

Hard Skills

Other Skills

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Program Management
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Resilience
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Reliability
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Decision Making
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Collaboration
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Communication
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Leadership
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Teamwork
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Mentorship
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Problem Solving

Roles & Responsibilities

Extensive experience (5+ years) in technical program management leading large-scale enterprise platforms from discovery to rollout.
Deep technical expertise in restaurant technology domains such as POS, Inventory, Labor Management, Makeline Optimization, and Driver Dispatch, with experience integrating 100+ interfaces across internal systems, franchisee tools, and third-party partners.
Proven ability to govern API strategy, architecture standards, and data integration frameworks, enabling secure, real-time data exchange across multi-vendor ecosystems.
Strong leadership and stakeholder management skills, including cross-functional collaboration, vendor management, program governance, incident management, and executive communication.

Requirements:

Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems, ensuring scalability, reliability, and interoperability; oversee architecture and API integration across 100+ internal and external systems.
Manage full lifecycle delivery of the restaurant technology platform—from discovery through pilot, scale, and stabilization; maintain a unified program roadmap and dependency tracker; conduct regular governance via weekly technical syncs and architecture steering committees.
Oversee vendor integration, define API specifications and SLAs, validate architectures for security and scalability, manage a 100+ interface backlog, and coordinate workshops; lead incident management and root-cause analysis.
Collaborate with enterprise architecture, cloud, and DevOps teams; translate business requirements into technical workstreams; mentor teams and present updates to executive leadership.

Papa Johns

About Papa Johns

Papa Johns seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa Johns we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa Johns has a variety of positions for talented and passionate people.Papa Johns is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.

Founded: 2018

Company size: 10001

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Job description

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary
The Manager Technical Program Management is responsible to lead the large-scale implementation and integration of our next-generation Restaurant Technology Platform, which encompasses Point of Sale (POS), Inventory, Labor Management, Makeline Optimization, and Driver Dispatch solutions. This role drives architecture, API integration, and system interoperability across a complex multi-vendor ecosystem with 100+ integrations spanning internal systems, franchisee tools, and third-party partners.

Duties and Responsibilities (other duties as assigned)
Technical Leadership & Architecture

Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability.
Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems.
Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms.
Oversee technical validation, configuration, and integration testing during pilot and rollout phases.
Propel creation of architectural blueprints, interface specifications, and system flow documentation for all integrations.

Program Management & Execution

Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization.
Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams.
Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services.
Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees.
Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance.

Vendor & Integration Oversight

Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API specifications, SLAs, and performance benchmarks.
Validate vendor architectures for alignment with enterprise security, scalability, and integration standards.
Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels.
Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness.
Lead incident management and RCA for technical issues arising from integrations or data inconsistencies.

Collaboration & Leadership

Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs.
Act as the bridge between business owners and technical teams — translating business requirements into executable technical workstreams.
Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery.
Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy.
Present program updates, technical status, and key decisions to executive leadership and steering committees.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.