Key Facts

Remote From:

Full time

22 - 22K yearly

English

Hard Skills

Contact Tracing SAP CO Auditing Debt Settlements Data Entry Continuous Improvement Process Evidence-Based Practice Regulatory Compliance Customer Inquiries Compliance Management Digital File Management Online Communication

Other Skills

•
Microsoft Excel
•
Decision Making
•
Analytical Skills
•
Detail Oriented
•
Computer Literacy
•
Non-Verbal Communication
•
Communication
•
Adaptability
•
Time Management
•
Teamwork
•
Telephone Skills

Roles & Responsibilities

Flexible and adaptable to changing situations and open to change
Excellent communication skills, both written and verbal, with a good telephone manner
Strong analytical skills with accuracy and attention to detail; solid IT skills including Excel; knowledge of SAP (and Tallyman preferable)
Ability to plan and manage own time effectively

Requirements:

Conduct day-to-day investigation of accounts within void and debt recovery processes, ensuring accurate data is held
Investigate data through varied technologies to trace customers and update SAP to reflect these changes
Use appropriate tools to trace customers and contact methods to boost contact, while applying Lean principles to improve and streamline working methods
Complete data entry and make decisions on appropriate action to take on accounts based on evidence found

Anglian Water Services

About Anglian Water Services

Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.

Founded: 2018

Company size: 5001 - 10000

Website LinkedIn See all jobs →

Job description

Circa £21,536 dependent on skills & experience
Full Time, 37 hours per week
2 roles available - 1x Permanent and 1x 9 month Fixed Term Contract

Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office.

Your training will be office based in Peterborough, once this is completed you will have the flexibility to work from home. Your base location will be Henderson House in Huntingdon.

Discover the company where you’ll make a difference!

We are recruiting for 2 Data Interrogation Team Members to join our team!

Reporting to the Data Interrogation Team Leader, you’ll be responsible for the day to day investigation of accounts within our void and debt recovery processes, ensuring that accurate data is held, to aid the process of collecting revenue from the correct people. You’ll remain compliant with company procedures and standards, and all regulatory requirements.

This role will require investigation of data through varied technologies to trace customers and update SAP to reflect these changes.

Within this exciting role you’ll use appropriate tools to trace customers and contact methods available to boost contact, whilst using Lean approaches to continually improve and streamline working methods. You’ll complete data entry and make decisions on appropriate action to take on accounts based on evidence found.

As a valued employee, you’ll be entitled to:

Full private healthcare with no excess

23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
Competitive pension scheme – we double-match your contributions up to 6%
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Paid time off when you’re physically and mentally unwell

Bonus Scheme
Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
An excellent Family Leave package – to help you support your family
A flexible working culture

What does it take to be a Data Interrogation Team Member?

Ability to be flexible and adapt to/work effectively in a variety of situations, individuals, and be open to change
Able to work with and support others within own team, as well as other teams and departments
Adopt a ‘can-do’ attitude

Ability to plan and manage own time effectively
Excellent communication skills – both written and verbally, with a good telephone manner
Strong analytical skills and accuracy
Good IT skills, particularly excel, with knowledge of SAP and Tallyman preferable

Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing date: 15th November 2022
Interview dates: W/C 28th November 2022
Start date: 16th January 2023

#loveeverydrop

Ready to apply?

APPLY

Share ·