CX Consultant - REMOTE

Senior CX Consultant

(“Journey Consultant”)

This is a fully remote contract position (1099) with the opportunity to grow into full time permanent. 

Role Summary

The Journey Consultant helps clients turn NICE Auto Insights data into actionable CX improvements. This role sits at the intersection of analytics, journey thinking, and CX strategy — working directly in NICE tools to interpret insights, identify experience gaps, and guide clients toward clear next steps.

This role frequently supports NICE demos and early-stage engagements, helping clients “start immediately” without committing to a large consulting program.

Why We’re Different: 

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

We Are: 

• Experts in customer experience delivering operational and technical transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators - connecting CX vision, technical platforms, and financial value
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech
• Remote-first and cross-functional, with deep expertise across industries

Our Clients Are: 

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses who need business cases, vendor guidance, and enterprise-class execution
• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve: 

We lead clients through a continuous improvement cycle with three integrated service areas: 

Strategy: We help clients define where they’re going - and how to get there. 

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities

Execution: We lead execution across people, platforms, and processes. 

• Technical Platform & Capabilities
• Operational Management
• Data & Analytics

Managed Solutions & Support: We stay engaged post-launch to ensure long-term success. 

• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

Key Responsibilities

• Work directly in NICE Auto Insights and Interaction Analytics to analyze customer journeys and interaction data
• Translate insights into clear CX opportunities and journey mapped improvement recommendations
• Identify friction points, repeat contacts, and high-effort moments
• Partner with NICE sales teams during demos and early engagements
• Create artifacts (journey summaries, opportunity lists, prioritization views)
• Support transition from insight discovery into automation and IVA design efforts

Required Qualifications

• 2+ years experience in CX strategy, journey mapping, or contact center optimization
• Hands-on experience with CX analytics or interaction analytics tools
• Strong ability to translate data into business-relevant recommendations
• Comfortable presenting insights to business and operations leaders
• Experience working in or around contact center environments.
• Experience in managing the project to completion

You will love our culture if you are: 

• An ambitious intrapreneur who loves building new things.
• Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
• Comfortable communicating through a variety of mediums with many different audiences and objectives
• Great at anticipating and solving problems – individually, internally, and for our clients
• An organized self-starter who is always eager to learn something new
• Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
• A positive force who enjoys working closely with new people and exploring new ideas
• Driven by seeing your work have a direct impact