Description
At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact.
What you get to do:
- Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
- Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.
- Provide expert guidance on the implementation and optimisation of solutions.
- Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
- Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.
- Deliver strategic guidance on best practices and optimal product usage to enhance performance.
- Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
- Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
- Ensure customers are fully enabled to use Paymentology products and services effectively.
- Monitor client environments proactively to identify and address potential issues.
- Collaborate closely with internal development and engineering teams to ensure client requirements are understood and implemented effectively.
- Keep clients informed of new product features, updates, and technical developments.
- Assist in planning for client growth and scalability, ensuring infrastructure can support evolving business needs.
- Participate in the resolution of high-priority incidents (P1/P2), conducting post-incident reviews to prevent recurrence.
- Maintain detailed records of client interactions, issues, resolutions, and technical configurations.
Requirements
What it takes to succeed:
- Deep understanding of payments and banking as a service, with proven expertise in payment data management.
- ISO 8583 knowledge
- 10+ years of experience managing enterprise clients across multiple countries and cultures, with exposure to multinational corporations & banks.
- Strong analytical and critical thinking skills with excellent attention to detail.
- Proficiency in Microsoft Office Suite for data analysis, communication, and presentations.
- Exceptional customer service orientation and ability to build strong client relationships.
- Strong communication skills, including the ability to engage confidently with C-suite executives.
- Ability to work independently and collaboratively within cross-functional teams.
- Calm and effective under pressure, with strong organisational and project management skills.
What you can look forward to:
At Paymentology, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.
