Key Facts

Remote From:

Texas (USA)

Full time

46 - 48K yearly

Spanish, English

Hard Skills

Other Skills

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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Word
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Communication
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Negotiation
•
Customer Service
•
Detail Oriented
•
Learning Agility
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Problem Solving
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Calmness Under Pressure
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Accountability
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Adaptability
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Personal Integrity

Roles & Responsibilities

Helpdesk IT support experience
Active Directory and Exchange experience
ServiceNow knowledge
Bilingual: English and Spanish

Requirements:

Handle Tier II, Tier I, and Level 0 tickets; escalate unresolved issues to higher support and follow up until resolution
Resolve New Hire, Separation, and transfer tickets
Provide guidance and support for Level I and Junior technicians
Perform basic network troubleshooting and high-priority printer configurations

Confie

Insurance

About Confie

Confie is the largest personal lines insurance agency in the US. Since the day we established ourselves in 2008, we quickly grew to become the nation’s leading independent insurance provider for personal lines. Personal lines insurance includes auto, motorcycle, homeowners, renters, life, and health among others. We are passionate about serving our customers in their local communities through our click, call, or come-in approach. We live by our aspiration to be the most trusted source of insurance solutions so our customers can have peace of mind. In the insurance industry, we have been recognized as the #1 personal lines leader in the nation for the past seven years. Confie is the only independent agency focused on personal lines insurance that consistently ranks in the Top 10 Property/Casualty agencies in the U.S. Our customers know us as friendly, professional, trustworthy, and knowledgeable. They recognize our brands and the great value we provide, and count on us for insurance solutions at competitive prices. We provide them quality coverage in the diverse communities that we serve. We believe that our employees are our brand. Our employees enjoy a positive, dynamic, inclusive and collaborative workplace where performance is rewarded, education is promoted, and employees have exciting opportunities to advance their careers. We strive to help every employee embrace our corporate values in everything they do. We promote a positive, workplace, and find satisfaction in a job well done. The secret to our continued success is our talented, diverse and dedicated employees. We are proud of our leading position in terms of employee diversity within our industry. At Confie, we offer competitive pay, great benefits, work-life balance, and significant upward opportunities for employees with passion. We look forward to you being a part of our team! Disclaimer: *2023 Top 50 Personal Lines Agency in Insurance Journal

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Pay Range:

$24.00 - $25.00 / Hour

Our Perks:

Generous PTO plans, sick pay and health benefits
Annual bonus based on employment standing*
Work from home and hybrid model employment
Confie Enablement Fund/ Scholarship Program
I-Care Recognition Program
Corporate Social Responsibility Program
Diversity, Equity and Inclusion Initiatives
Confie Hub and Discount Programs (Gym Membership)

Purpose

Responsible for supporting the actual computer hardware and installation/removal of software on such systems. Solving an incident within the agreed time schedule in our SLA. The aim is the fast recovery of the IT service, where necessary with the aid of a workaround. We strive to combine both customer service and technical expertise to ensure the best possible experience for our users.

Essential Duties & Responsibilities

Responsible for working on all tickets, Level II, Level I and if necessary, Level 0, assigned to If the technician is unable to resolve the issue assigned to them, they must escalate the issue to a higher level of support and continually following up until issue resolution.

New Hire ticket resolution, Separations, and transfer tickets

Responsible for guidance and support for Level I and Jr technicians

Active Directory and Exchange Server experience

High priority printer configurations

Basic Network Support and troubleshooting

Qualifications and Education Requirements

Knowledge of basic

Experience in Helpdesk IT Contact Call

ServiceNow knowledge or

Active Directory and Exchange

Asset Management

Remote Desktop Software

BitLocker

Windows, Office: Word, Excel, Power Point & Social Media

Fluent in both English and Spanish ( Required)

Soft Skills

Service Oriented

Excellence (responsibility)

Adaptation to change

Integrity

Commitment

Work under Pressure

Preferred Skills

Customer Service

Negotiation

Problem Solving

Communication

Attention to detail

Organized

Learning Capacity

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com

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