Key Facts

Remote From:

Freelance

English

Hard Skills

Agile Software Development Virtual Training JIRA Engineering Documentation Content Migration Developing Training Materials Digital Project Management ClickUp (Software) Instructional Design Educational Needs Assessment Computer Repair Technical Training SAP Implementation Learning Management Systems Authoring Software Risk Mitigation Stakeholder Communications Thought Leadership Presentation Training

Other Skills

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Communication
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Leadership
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Consulting
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Quality Assurance
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Mentorship
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Social Skills
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Coaching

Roles & Responsibilities

8+ years of experience designing and developing WalkMe content for enterprise systems
4+ years of experience leading large-scale WalkMe implementations
4+ years of project management experience for DAP implementations and content development
WalkMe certification with demonstrated expertise in advanced features

Requirements:

Lead and mentor a team of Instructional Designers and WalkMe Content Developers, provide strategic oversight, coaching, and quality assurance for deliverables, and conduct Learning Needs Analysis for enterprise clients
Design, develop, and implement advanced technical training strategies and programs leveraging WalkMe; conduct in-person and virtual training sessions; assess training effectiveness and drive continuous improvement
Design and develop WalkMe solutions across multiple enterprise applications; create enterprise learning and adoption strategies leveraging DAP solutions to optimize systems training and adoption; implement smart walk-throughs and automation, configure analytics dashboards, and support content migration and platform upgrades
Provide high-level consulting to clients on digital adoption strategies; evangelize best practices for WalkMe and other digital adoption platforms; stay current with trends and present solutions to stakeholders at all levels

ISG (Information Services Group)

Information Technology & Services

About ISG (Information Services Group)

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

WalkMe Practice Lead, Principal Consultant

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.

Position Overview

We are seeking a skilled Lead WalkMe Principal Consultant and DAP Expert to join our Training as a Service (TaaS) consulting team. In this client-facing leadership role, you will manage teams delivering WalkMe projects, design training solutions, and provide strategic guidance to both your team and enterprise clients.

Responsibilities

Learning & Development Leadership

Lead and mentor a team of Instructional Designers and WalkMe Content Developers
Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
Conduct comprehensive Learning Needs Analysis for enterprise clients
Design, develop, and implement advanced technical training strategies & programs leveraging WalkMe
Conduct both in-person and virtual training sessions for various skill levels
Assess training effectiveness and gather feedback for continuous improvement
Develop and maintain Content Development Trackers for assigned projects

Solution Design & Implementation

Design and develop WalkMe solutions across multiple enterprise applications and platforms
Create enterprise learning and adoption strategies leveraging the benefits of DAP solutions (e.g., WalkMe, Userlane, etc.) to optimize systems training and adoption engagements
Implement smart walk-throughs and automation solutions to streamline complex processes
Configure and maintain WalkMe analytics and metrics dashboards
Support content migration and platform upgrades
Provide high-level technical consulting on learning technology architecture, specifically WalkMe
Document technical specifications and implementation guides

Client Engagement & Thought Leadership

Provide high-level consulting to clients on digital adoption strategies
Evangelize best practices for utilizing WalkMe and other digital adoption platforms
Stay current with latest trends in WalkMe and Training Technologies
Present solutions and recommendations to client stakeholders at all levels
Promptly identify issues or risks to Leadership and recommend strategic solutions
Train and mentor junior WalkMe developers on platform best practices

Required Skillsets

This a remote role based in the US, limited travel may be required (less than 30%) for client engagements
8+ years of experience designing and developing WalkMe content for enterprise systems
4+ years of experience leading large scale WalkMe implementations
4+ years of project management experience for DAP implementations and content development
4+ years of experience training and mentoring WalkMe developers
8+ years of corporate or consulting experience in Learning and Development
Strong consultative approach and client service orientation
Excellent interpersonal and communication skills
Demonstrated thought leadership capabilities
Experience with SAP Enable Now platform and integration capabilities is preferred.
WalkMe certification with demonstrated expertise in advanced features
Extensive project management experience (waterfall and agile)
Outstanding communication and presentation skills
Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred)

Technical Skills

WalkMe Platform (Expert level)
ClickUp / Jira
SAP Enable Now
Learning Management Systems
E-learning Authoring Tools
Analytics and Metrics Dashboards
Technical Documentation

Education

Bachelor’s degree in Instructional Design, Information Technology, Instructional Technology, or related field (Required)
WalkMe Builder 1 & 2 Certification
WalkMe Program Manager DAP Delivery Consultant (Required)
Training/Learning technology certifications (Desirable)

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands..

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