Strong networking foundation including TCP/IP, DNS, HTTP/HTTPS, TLS/MTLS, proxies (HTTP/SOCKS), load balancing, NAT/VPN
Strong data background with APIs, data pipelines, quality/validation, normalization, and monitoring for data flows
Cloud experience with at least one global cloud (AWS/Azure/GCP) and one China cloud (Alibaba/Tencent/Huawei/Byteplus)
Exceptional presentation, communication, and meeting facilitation skills in English and Mandarin; eligible to travel to Europe, Mainland China, and the APAC region
Requirements:
Engage with clients to understand data requirements and design integration workflows; lead requirements discovery, solution presentations, PoC builds, and workshops
Own the technical relationship with strategic and largest prospective clients; address advanced product questions, RFPs, security questionnaires, and onboarding guidance
Collaborate with Sales, Account Management, and Product teams; provide technical guidance during engagements, gather structured product feedback, and train the sales team on product details and upcoming releases
Provide technical expert support on web data acquisition: CAPTCHA strategies, session management, IP rotation, proxies, and monitoring; document technical considerations and contribute to knowledge bases
Job description
Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and low-cost cloud infrastructure platform for public web data gathering. We’re a team of 500+ professionals who develop cutting-edge web data-gathering solutions for thousands of the world’s best-known businesses, including Fortune 500 companies.Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe.
What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
YOUR RESPONSIBILITIES:
Client Engagement and Solutions Design:
Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases.
Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients.
Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems.
Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients.
Engagement: Engage with technical and non-technical clients to demonstrate potential solutions effectively
Technical Expertise and Support:
Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti-bot bypass techniques to support and guide clients.
Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately.
Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs.
Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners.
Collaboration and Feedback:
Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support.
Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings.
Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third-party applications.
From: United States, Connecticut (USA), Massachusetts (USA), New Jersey (USA), New York (USA), Pennsylvania (USA), Rhode Island (USA), Vermont (USA) (Full Remote)
