5+ years of experience as a Solutions Engineer or in a similar role with a proven track record of troubleshooting client problems and delivering solutions
Exceptional presentation, communication, and meeting facilitation skills in English and Mandarin Chinese
Willing and eligible to travel to Europe, Mainland China, and the APAC region, with experience collaborating with technical stakeholders (product owners, software engineers, CTOs)
Strong focus on quality and attention to detail, with outstanding customer relationship-building and cross-functional collaboration
Requirements:
Understand client needs and lead requirements discovery, solution presentations, PoC builds, and various workshops; own the technical relationship with strategic clients
Design and present optimized workflows to integrate Oxylabs solutions into clients' systems; respond to advanced technical inquiries, RFPs, and security questionnaires
Support customer onboarding with technical guidance, documentation, and knowledge sharing; document technical considerations and contribute to internal knowledge bases
Collaborate with Sales, Product, and Marketing to provide technical guidance, collect product feedback, and create customer-facing collateral
Job description
Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and low-cost cloud infrastructure platform for public web data gathering. We’re a team of 500+ professionals who develop cutting-edge web data-gathering solutions for thousands of the world’s best-known businesses, including Fortune 500 companies.Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe.
What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
Your responsibilities:
Understand Client Needs: Participate in prospective and existing client meetings to understand their data requirements and recommend solutions that fulfill their business use cases.
Technical Relationships: Own the technical relationship with our most strategic and largest prospective clients.
Design Workflows: Create and design the best workflows to integrate our solutions into clients' systems.
Solution Presentations: Lead requirements discovery, solution presentations, Proof of Concept builds, and various workshop formats with clients.
Engagement: Engage with technical and non-technical clients to demonstrate potential solutions effectively
Scraping Knowledge: Utilize in-depth knowledge of web scraping, data structures, and anti-bot bypass techniques to support and guide clients.
Technical Inquiries: Respond to advanced product and technical questions, RFPs, and security questionnaires promptly and accurately.
Customer Onboarding: Provide thoughtful technical guidance to ensure customers quickly and successfully onboard with Oxylabs.
Documentation: Document technical considerations and contribute to internal knowledge bases to support other teams, customers, and partners.
Sales Collaboration: Partner with the Sales and Account Management teams on engagements with prospective and existing customers to provide technical guidance and support.
Product Feedback: Curate structured product feedback to help Product and Engineering teams enhance and refine our offerings.
Sales Training: Educate the sales team on product details, upcoming releases, competitive analysis, and insights into typical customer environments and third-party applications.
Marketing Collaboration: Work with the marketing team to refine our technical narrative, including creating blog posts, webinars, and customer-facing marketing collateral.
Your skills & experience:
At least 5 years in Solution Engineer or similar position;
Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese;
Eligible to travel to Europe, Mainland China and the APAC region;
Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers;
Strong focus to quality and details;
Proven track record of troubleshooting client's problems and solving them;
Strong communications skills with the ability to build meaningful relationships with customers.
Nice to have:
Kubernetes/containers, Terraform, CI/CD basics for infra and app rollouts;
Scripting for integrations/tooling (Python/Go/JS);
From: United States, Connecticut (USA), Massachusetts (USA), New Jersey (USA), New York (USA), Pennsylvania (USA), Rhode Island (USA), Vermont (USA) (Full Remote)
