Logistics Coordinator

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com. 

**Must have Data Center Decommissioning experience or deconstruction of events or White Glove logistics experience***

GENERAL JOB DESCRIPTION

Facilitate and manage the execution of all domestic and onsite white glove services and assist with other logistics services as needed. Interpersonal and excellent communications skills are crucial as the role requires the facilitation of complex services and transportation
needs in a matrix environment.

• Communicate internally and externally regarding orders and transportation needs.
• Provide assistance and logistics support for customers in on physical distribution/logistics/onsite services.
• Learn and use various applications and web-based systems to facilitate shipments both domestically and
  internationally.
• Maintain close cooperation with internal stakeholders regarding necessary planning and communication.
• Coordinate timely dispatches with domestic and overseas vendors to meet customer SLA’s and internal KPI targets.
  Troubleshoot logistics related issues with vendor service providers, internal sales team, and customers.
• Monitor shipments for milestone checkpoints and coordinate with facilities, customers, service providers, and field services
  team to meet deadlines and avoid additional costs. Address delays both internally and externally as needed.
• Coordinate with Compliance Dept. to ensure standards and requirements for all shipment types are met.
• Organize and manage documentation for department and company-wide recording needs, including filings, invoices, data
  entries, and other shipment-related documents.
• Invoice approval and reconciliation.
  Obtaining, reviewing, and awarding quotes for shipments and onsite services of varying degrees of scope and scale.
• Interpreting Section XIV of MSDS files to determine required packaging, handling, and documentation requirements for hazardous shipments.
• Ability to work outside of normal business hours as needed.
• Other duties as assigned to support the department and organization.

• Working knowledge of MS Office Applications.
• Willingness to learn new workflows and continuous training.
• DG/Hazardous material certification and/or willingness to become certified.
• Experience with transportation and service negotiation for all modes of transport.
• Working knowledge of customs clearance procedures and required information, including Schedule B codes and HTS
  codes.
• Experience with common international document requirements such as ASN’s, SLI’s, ISF’s, POA’s, COO’s, Certificates of
  Conformity, Commercial invoices, etc.
• Working knowledge of transportation insurance requirements and experience with submitting and following up on claims is
  required.
• Experience with free trade agreements, bonded storage, and free trade zones
• Working knowledge of international and domestic freight and logistics functions, including how to work with and schedule
  services and transportation with vendors.
• Take on new tasks with focus and determination.
• Possess strong interpersonal skills with an ability to work independently or within a team environment.
• Ability to multi-task and prioritize workload.
• Excellent follow up and follow through on tasks.
• Ability to meet deadlines in a changing environment.
• Possess a positive, team-oriented, and service-based attitude.
• Relate well to others both internally and externally; establish and maintain effective working and interpersonal relationships.
• Ability to communicate effectively and professionally with individuals at all levels of the organization, both internally and
  externally.
• Ability to adapt and think quickly and critically to solve problems

EEO – Equal Employment Opportunity

The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital