Key Facts

Remote From:

Freelance

Mid-level (2-5 years)

English

Hard Skills

Product Management Cross-Functional Collaboration User Experience (UX) Automation Anywhere (RPA Software) Customer Engagement Training Documentation Competitive Analysis Software Prototyping Market Analysis Product Lifecycle Management Business Metrics Product Roadmap Management Agile Software Development Sentiment Analysis Azure OpenAI AWS Cloud Services Billing Data-Driven Decision Making

Other Skills

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Technical Acumen
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Prioritization
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Analytical Thinking
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Collaboration
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Communication

MSPbots - Careers

About MSPbots - Careers

MSPbots.ai is a startup robotic process automation (RPA) platform, designed to help IT-managed service providers (MSP) to automate their day to day processes to improve productivity, reduce human errors, and free up employees from mundane and repetitive tasks. We're looking for employees who share the same the same core values and interest in technology. View our website for open job positions today! MISSION: We create and deploy bots that flawlessly automate administrative tasks, shorten processes, and convert data into actionable items so that managed service providers (MSPs) can devote more of their precious resources to creative solutions. VISION: To evolve the workforce of MSPs into a synergistic team of intelligent robots and creative humans who deliver the most effective and creative solutions in the shortest time possible OUR CORE VALUES 1. Do the right thing 2. Be a go-getter 3. Be a creator 4. Have an open mind

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

Be the driving force behind our next generation of AI-powered SaaS solutions for the MSP industry!

Own the full product lifecycle of cutting-edge apps from concept to launch!

Work Setup: Remote, Monday–Friday from 8AM to 5PM Central Time

Fixed Rest Days: Sat–Sun

Key Responsibilities

Product Ownership: Lead the strategy, roadmap, and execution for AI-powered apps, including
ticket triage, ticket QA, and sentiment analysis, ensuring alignment with company goals and client
needs.
Cross-functional Collaboration: Work closely with engineering, data science, design, marketing,
and sales to deliver high-quality products on schedule.
Client-Centric Development: Engage with MSP clients and internal stakeholders to gather
requirements, validate product value, and ensure exceptional user experience.
Market Analysis: Monitor industry trends, competitor offerings, and customer feedback to inform
product strategy and feature prioritization.
Performance Tracking: Define and track key product metrics, using data-driven insights to guide
product improvements and reports on outcomes.
Documentation & Training: Ensure clear product documentation and support materials are
available for both internal teams and clients.
Prototyping & Iteration: Lead rapid prototyping and MVP releases, especially for new AI-driven
features and apps, leveraging client feedback for continuous improvement.

Qualifications

3+ years of product management experience, preferably in SaaS, AI, or automation products.
Demonstrated success managing GenAI/ML-powered/AI agent products from concept to launch.
Strong technical acumen and experience working with data science and engineering teams.
Experience with cloud AI platforms (Azure OpenAI, AWS) and usage-based billing models is highly
desirable.
Excellent communication, collaboration, and client management skills
Analytical mindset with a passion for data-driven decision-making.
Experience working in agile environments and managing multiple priorities.
Have the ability to work flexibly and effectively with cross-functional teams across the US, China, and the Philippines