Subject Matter Expert (SME) – Security & Networking Technologies

Job Description:

We are Omnissa!  
 
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual  Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.  
 
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. 

What is the opportunity?

We’re looking for a Subject Matter Expert (SME) with deep technical expertise in enterprise security and networking technologies to join our Technical Services team. If you’re passionate about solving complex technical challenges, driving customer success, and shaping best practices for secure and resilient enterprise environments, we’d love to meet you.

As a Subject Matter Expert, you will be the technical authority for escalations involving network security architectures, identity and access management, and secure connectivity solutions. You’ll collaborate closely with Support, Engineering, and Product teams to diagnose and resolve challenging issues while providing strategic guidance to customers. This role requires hands-on experience with firewalls, VPNs, zero trust frameworks, identity providers like Microsoft Entra ID (Azure AD) and Okta, and authentication protocols that power secure access across distributed networks.
Your expertise will not only drive technical resolution for customers but also inform Omnissa’s product direction and best practice frameworks. Here's a breakdown:

• Act as the go-to expert for complex technical cases involving network security, identity integrations, and secure connectivity.
• Troubleshoot advanced issues related to firewall policies, VPN configurations, SD-WAN, and secure application delivery.
• Integrate and support Microsoft Entra ID, Okta, and other identity providers for SSO, federation, and conditional access scenarios.
• Perform in-depth analysis of authentication flows (SAML, OAuth 2.0, OpenID Connect) and resolve associated token or access issues.
• Partner with Engineering and Product teams to influence long-term security and networking improvements.
• Create and maintain knowledge base articles, technical documentation, and best practice playbooks for internal and external audiences.
• Mentor frontline solution engineers and contribute to internal training and enablement programs.
• Participate in customer engagements, security workshops, and architecture reviews as a trusted technical advisor.

What will you bring to Omnissa?

• 5+ years of experience in network security, identity management, or enterprise networking.
• Strong expertise in firewalls, VPNs, SD-WAN, and zero trust architectures.
• Hands-on experience integrating with Microsoft Entra ID (Azure AD) and/or Okta.
• Deep understanding of SAML, OAuth2.0, and OpenID Connect protocols.
• Proven ability to analyze network traffic, logs, and device-to-cloud communications for complex issue resolution.
• Excellent written and verbal communication skills with the ability to explain technical topics clearly to varied audiences.
• A customer-first mindset with a passion for secure design and problem-solving.

Preferred Qualifications:

• Experience supporting secure network deployments across hybrid or multi-cloud environments.
• Familiarity with Workspace ONE UEM, Intune, or similar platforms with strong security posture.
• Certifications such as CISSP, CCNP Security, CEH, or Microsoft Identity and Access Administrator (SC-300).
• Prior experience in escalation engineering, professional services, or advanced technical support roles.

Location:   USA
Location Type: Remote
Travel Expectations: None 
Education: Bachelor's Degree referred, or equivalent combination of education and relevant professional experience.

Compensation: The typical base salary for this role is between USD $173,662– $361,512 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:  
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.