Operations Manager

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

As an Operations Manager, you will lead an operations team of approximately 40 to 50 associates supporting the business of Exclusive Networks North America. You will intervene at every step of the employee life cycle, ensuring operational excellence and a positive employee experience in support of the development of the North American business. This role reports to the Senior Director, Sales Operations in North America and plays a critical part in driving performance, engagement, and compliance within the team.

• Support the day-to-day operations of the team, working with the employees and their functional managers to make sure that their KPIs and SLAs are met.
• Work with the local HR team and the functional managers to screen and hire the right candidates for each of the open positions in the organization.
• Assess the competitiveness of the labor market and, working with local HR and local management, suggest changes to continue to retain employees.
• Build relationships and engage with other leaders having employees in the Philippines (NextGen; APAC, …).
• Provide coaching, mentoring, and performance management to team members to foster personal growth and development.
• Work with the functional managers to understand expectations for each position, analyze the compentecies and skillets required and develop strategies to cover potential gaps.
• Be a proponent of the cuture of Exclusive and make it an integral part of the employee experience.
• Lead teams through organizational changes with clear communication and support.
• Optimize productivity and align team objectives with organizational goals and long-term vision.
• Drive employee engagement initiatives and maintain a positive, inclusive work environment. Foster collaboration, trust, and continuous improvement within the team.
• Monitor and report on team performance metrics, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with company policies, labor laws, and regulatory requirements with connection and education for North America based managers.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Operations Manager will have strong leadership skills, operational expertise, and a passion for developing people.

• Bachelor’s degree in Business Administration, Human Resources, or related field (or equivalent experience).
• Minimum 5 years of experience in people management, preferably in a shared services or contact center environment.
• Proven track record of managing large teams (30+ members) and delivering operational results.
• Strong knowledge of labor laws and HR best practices in the Philippines.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to analyze data, generate insights, and make data-driven decisions.
• High level of adaptability and resilience in a fast-paced environment.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Leave credits (Annual, Sick, Well-being, Birthday)

• HMO

• Employee Assistance Program

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.