Key Facts

Remote From:

Full time

English

Hard Skills

Battery Management Towing Emergency Vehicle Operation Lock Out / Tag Out Field Training Exercise Virtual Training Customer Complaint Resolution Developing Training Materials Training Analysis Motor Vehicle Operation Web Services Dispatching Online Communication Presentation Training

Other Skills

•
Record Keeping
•
Training And Development
•
Coaching
•
Professionalism
•
Non-Verbal Communication
•
Teamwork
•
Customer Service

Roles & Responsibilities

4-year college degree or equivalent combination of education and work experience
Minimum 3-year training/coaching work experience in the automotive service industry
Professional verbal and written communication skills, including excellent presentation skills
Valid driver's license with acceptable driving record

Requirements:

Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies, procedures, and regulations
Deliver training via in-person classroom, instructor-led virtual, and field training as assigned, with overnight travel as required
Provide technical support in handling member complaint files
Collaborate with ERS teams to identify training and coaching opportunities; prepare daily activity journals and weekly/monthly reports

AAA-Auto Club Enterprises

Insurance

About AAA-Auto Club Enterprises

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities

Company type: XLarge

Industry: Insurance

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Contract Station Instructor - Emergency Road Service

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees. Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols. Benefits include:

Fleet vehicle for the transport and safekeeping of training supplies and equipment
Company-paid uniforms
60-80% field work.
Work-from-home flexibility
Travel
Overtime

Job Duties

Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.
Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.
Overnight travel required on a pre-scheduled basis.
Provide technical support in the handling of member complaint files.
Collaborate with ERS teams to identify specific training and coaching opportunities.
Prepare daily activity journals including weekly and monthly reports.

Qualifications

4-year college degree or equivalent combination of education and work experience required.
Minimum 3-year training/coaching work experience in the automotive service industry preferred.
Professional verbal and written communication skills required, including excellent presentation skills.
Must possess a valid driver’s license and an acceptable driving record required.

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Ready to apply?

APPLY

Share ·