Desktop Support IV

This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.

On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

List any special qualifications & years of experience:

Top 3-4 desired skills required for the position:

· Independently perform a variety of desktop support related tasks

· Experience in customer service concepts, practices and procedures related to desktop support

· Extensive knowledge with desktop technology