Key Facts

Remote From:

Full time

French, English

Hard Skills

Language Interpretation Language Interpretation Productivity Improvement Regulatory Compliance Quality Assessment Total Quality Management Language Experience Approach Language Education Shift Scheduling

Other Skills

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Cultural Sensitivity
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Training And Development
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Customer Service
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Professionalism
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Non-Verbal Communication
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Client Confidentiality
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Reading Comprehension
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Active Listening
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Social Skills

Roles & Responsibilities

Certification or proven experience in French language roles (e.g., French Language Certification, French Language Trainers, French Language Associates, or Customer Support with French experience) preferred
Highly fluent in bilingual English-French, with strong command and excellent comprehension
Excellent verbal and interpersonal communication skills; strong listening and interpretation ability
Flexibility to work rotational shifts, including night shifts (5 days per week with 2 days off)

Requirements:

Listen to, understand, and accurately interpret conversations between Customers/Clients speaking different languages in real time
Ensure interpretations are clear, precise, and culturally appropriate, maintaining the intent and tone of the original message
Adhere to standard operating procedures (SOPs) and organizational guidelines related to the interpretation process
Meet or exceed quality, productivity, and compliance goals for the role

Job description

DATAMARK, Inc. is seeking an experienced French Language Interpreter to join our dynamic team. This role is pivotal in facilitating accurate and effective communication between Customers/Clients who speak different languages and in ensuring high-quality service delivery. The French Language Interpreter will support operational excellence by adhering to established procedures, maintaining quality standards, and implementing client updates as required.

Key Responsibilities

Listen to, understand, and accurately interpret conversations between Customers/Clients speaking different languages (e.g., English and French) in real time.
Ensure interpretations are clear, precise, and culturally appropriate, maintaining the intent and tone of the original message.
Adhere to all standard operating procedures (SOPs) and organizational guidelines related to the interpretation process.
Meet or exceed quality, productivity, and compliance goals established for the role.
Stay informed of and implement client updates, process changes, and policy enhancements as communicated by leadership.
Maintain confidentiality and professionalism at all times when handling sensitive or private information.
Participate in training, coaching, and quality calibration sessions as required.

Requirements

Candidates with certification in French Language, French Language Trainers, French Language Associates, or Customer Support professionals with French Language experience will be given high preference.

The French Language Interpreter must be highly fluent in bilingual speaking (e.g., English and French).
Strong command over both languages, with excellent comprehension and understanding skills, is required.
The French Language Interpreter must possess excellent communication skills, both verbal and interpersonal.
The candidate should be a good listener, with the ability to accurately interpret spoken information.
The candidate should be energetic and demonstrate a positive approach to handling issues and challenges.
Candidates must be flexible to work rotational shifts, including night shifts (5 days per week with 2 days off).