Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Virtual Assistant
Location: Hybrid
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
JOB OVERVIEW
The Virtual Assistant will provide administrative and client support services for Australian insurance firms. This role requires efficiency, accuracy, and strong communication skills to ensure smooth operations and an excellent client experience.
DUTIES AND RESPONSIBILITIES
• Manage client inquiries, emails, and follow-ups, ensuring timely and professional responses.
• Assist in preparing insurance documents, policy renewals, quotations, and claims
documentation.
• Maintain accurate client records and databases.
• Conduct research and provide insights on client accounts, renewal schedules, and upcoming
deadlines.
• Schedule appointments, meetings, and reminders to support brokers and clients effectively.
• Monitor client touchpoints and suggest improvements in communication and customer
experience.
- Provide day-to-day administrative support to insurance brokers, advisors, and teams.
- Prepare and Arrange Internal Filing System. (Creating Folders/Client Docs).
- Filing of Documents (Paperless) into Database.
- Updating and maintaining client details.
- Assist in preparing insurance documents, policy renewals, quotations, and claims documentation.
- Prepare client letter templates.
- Arrange Insurance Quotations using online systems.
- Preparation of insurance schedules and policy renewals.
- Schedule appointments, meetings, and reminders to support brokers and clients effectively.
- Monitor client touchpoints and suggest improvements in communication and customer experience.
- Claims Management in CRM.
- Email and inbox management
- Email marketing campaigns as needed
- Ad hoc tasks
QUALIFICATIONS
- Bachelor's Degree in Business Administration or related field
- Prior experience as a Virtual Assistant, preferably supporting insurance, financial services, or professional services.
- A strong understanding of insurance processes (policy issuance, renewals, claims handling) is an advantage.
- Excellent communication skills, both written and verbal, with the ability to engage professionally with Australian clients.
- Close attention to detail, confidentiality, and organizational skills.
- Proficiency in tools and platforms such as:
o CRM & Insurance Management: Insight, Salesforce, HubSpot, AdviserLogic, or other industry-specific CRMs
o Communication & Collaboration: Microsoft Outlook, Teams, Slack, Zoom
o Productivity & Task Management: Asana, Trello, Monday.com
o Document Management: Google Workspace, Microsoft Office, DocuSign
o Analytics & Reporting: Power BI, Google Data Studio, or CRM dashboards - Ability to work independently, manage multiple priorities, and meet deadlines.
- Strong organisational, project management, and problem-solving skills with implacable multi-tasking abilities
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
