Key Facts

Remote From:

Full time

English

Hard Skills

Key Management Occupational Hygiene Medical Equipment Contract Management Calendar Management Electronic Reporting Systems Cross-Selling Care Management Stakeholder Communications Microsoft Dynamics CRM +2 more

Other Skills

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Communication
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Time Management
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Teamwork
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Organizational Skills
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Willingness To Learn

Roles & Responsibilities

MBO+ level education with several years of customer-focused, commercial or service experience
Commercially minded, independent and well-organized with strong communication skills; fluent in Dutch and French
Basic technical interest; capable of performing simple technical interventions; holds a valid driving license (B) and willingness to obtain VCA/VOG if not already
Resident in or near the Brussels–Antwerp region; willing to travel for field-based work

Requirements:

Visit and support Key Account customers in the Brussels–Antwerp region, ensuring SLA compliance, monitoring contract terms, consumption and customer satisfaction
Identify upsell and cross-sell opportunities in collaboration with Key Account Managers; contribute to revenue growth
Perform simple technical interventions and basic maintenance; conduct hygiene audits and digital reporting via Youreka; document cases, actions and customer inquiries in Salesforce
Coordinate tests, deliveries and practical questions at customer sites; manage scheduling; act as liaison between customer, sales, service and engineering

Diversey

About Diversey

Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

Company type: XLarge

Founded: 2018

Company size: 5001 - 10000

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Job description

Regio Brussel – Antwerpen | Field-based

Ben jij een zelfstandige, commerciële professional die graag bij klanten over de vloer komt?

Wil jij werken met Key Accounts, sterke relaties opbouwen én een rol waarin commercie en lichte techniek samenkomen? Dan is dit iets voor jou.

De rol

Als Key Account Support ben jij het operationele en commerciële aanspreekpunt voor Key Account-klanten in jouw regio (Brussel–Antwerpen). Je bezoekt klanten op locatie, zorgt dat afspraken binnen SLA’s worden nageleefd en helpt klanten groeien door het correct gebruik van onze oplossingen.

De rol is ongeveer 80% commercieel en 20% technisch. Je bent geen technieker, maar voert wel eenvoudige technische handelingen uit (zoals het vervangen van doseerapparatuur of aansluiten van slangen).

Je werkt zelfstandig in het veld, beheert op termijn je eigen agenda en bent een belangrijke schakel tussen klant, sales, service en techniek.

Wat ga je doen

Bezoeken en ondersteunen van Key Account-klanten in jouw regio
Bewaken van contractafspraken, verbruik en klanttevredenheid
Signaleren van upsell- en cross-sell kansen (samen met Key Account Managers)
Uitvoeren van eenvoudige technische interventies en basis onderhoud
Uitvoeren van hygiëneaudits en digitale rapportages via Youreka
Registreren van cases, acties en klantvragen in Salesforce
Coördineren van testen, leveringen en praktische vragen bij klanten

Wie zoeken wij