Overview
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The Revenue Cycle Management (RCM) Training Coordinator will be responsible for organizing and conducting training programs for the RCM department which includes, but is not limited to Accounts Receivable, Registration, Cash Management, Customer Service, as well as New Hire Onboarding/Training. The RCM Training Coordinator will conduct and organize training for administrative functions and utilization of system applications such as GE Centricity Business, Outlook, Microsoft Teams, Skype for Business, etc. Assists with specific process improvement initiatives within the RCM department that will drive both system and personnel efficiency. This role works closely with the Quality Assurance (QA), RCM Operations, and Process Improvement (PI) teams to identify areas of opportunity.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
The base pay estimate for this role is $55,300 - $88,400 annually. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.
Job Highlights
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ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
- Assists with the development and maintenance of course curriculum for all RCM functions including but not limited to Accounts Receivable, Registration, Cash Management, Customer Service, etc.
- Collaborates with Education & Development (E&D) manager to implement measures to ensure the effectiveness of training courses and curriculum.
- Partners with E&D Manager and QA to implement measures, identify employee and process knowledge gaps, and evaluate the trainees for effectiveness of training.
- Participates in and conducts company training programs.
- Works with leadership and other senior staff to address specific training needs.
- Assists the training team with development of educational processes, including creation of workshops, videos, and one-on-one training sessions.
- Assists in organized and effective roll out of new systems, processes, or system updates.
- Other duties as assigned by management.
Qualifications
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KNOWLEDGE/SKILLS/ABILITIES (KSAs):
- Bachelor’s degree in a related field or equivalent experience preferred.
- Healthcare industry experience preferred. Ideal candidate will have experience with professional physician practices in an independent or hospital setting.
- AthenaIDX (formerly known as Centricity Business) experience preferred.
- Knowledge of RCM for physician practices preferred.
- Experience in conducting training sessions, and creation of training materials and instructional design or e-learning modules and curriculum using platforms such as Captivate, Articulate, or Camtasia.
- Basic knowledge of Windows, Power Point, Teams and Excel or similar programs required. Intermediate knowledge of Microsoft Word required.
- Ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee’s training is required.
- Ability to assess needs related to department practices, procedures, computer systems and produce training programs and materials to target these needs.
- Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material.
- This position requires initiative, motivation, creativity, and ability to understand many areas of expertise.
- The training area is one of constant change. This position must be able to react positively to these developments, and help lead the way forward to include new developments within training.
- Ability to communicate professionally with all levels of management.
- Excellent written and oral communication skills are necessary to produce and deliver quality training programs.
- Excellent technical writing skills for development, implementation, and maintenance of documentation.
- Basic utilization of Microsoft Word, PowerPoint, Teams, and Excel.
- Intermediate utilization of Microsoft Word and comfort with using items such as headers, templates, and review processes.
- Some travel may be required.
*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
