Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Membership Sales Customer Lifecycle Management Microsoft Dynamics CRM Issue Tracking Customer Engagement Strategy Stakeholder Communications Meeting Facilitation Value Propositions Client Services Product Knowledge Client Services Internal Communications

Other Skills

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Teamwork
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Active Listening
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Time Management
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Critical Thinking
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Prioritization
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Goal Setting

Roles & Responsibilities

University degree.
3+ years of Account Management experience, with a proven track record of success.
Experience working in the IT Research and Advisory market.
Experience working as part of a team (an asset).

Requirements:

Create and execute sales and service activity plans; manage member lifecycle tasks, including scheduling and leading calls.
Own all account management conversations with secondary account stakeholders and ensure members leverage their membership by delivering high-quality service to drive renewals and future sales.
Manage and respond to inbound requests from members; assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
Complete scheduled and ad hoc data queries of the CRM and ensure the CRM contains accurate account details and contact information; actively seek to increase product knowledge.

Job description

Major Responsibilities

Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
Own all account management conversations with secondary account stakeholders.
Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
Manage and respond to inbound requests from members.
Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
Complete scheduled and ad hoc data queries of our CRM
Ensure the CRM contains accurate account details and contact information.
Actively seek to increase product knowledge.

Education and Experience

University degree.
3+ years of Account Management experience, with a proven track record of success.
Experience working in the IT Research and Advisory market.
Experience working as part of a team an asset.

Skills

Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
Active listening: Able to identify client needs; asks great questions & listens

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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