Role overview

Qualifications

5-8 years of IT support or systems support experience
Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting
Strong understanding of Google Workspace and Microsoft 365 Administration
Experience with MDM tools (Rippling, Intune, Jamf, Kandji)

Responsibilities

Provide Level 1-2 end-user technical support for macOS, Windows, applications, network, VPN, and SSO; troubleshoot issues and manage IT tickets with defined SLAs.
Handle onboarding and offboarding; configure/provision laptops and devices using MDM tools; create/modify/deactivate user accounts; ensure timely access and equipment delivery.
Maintain device inventory and asset tracking; coordinate laptop repairs, replacements, and logistics; ensure devices are configured and secured according to company standards.
Administer and support applications and systems (Google Workspace, Slack, Jira, Zoom, 1Password); monitor system dashboards for compliance and performance; support security/compliance efforts (SOC 2, ISO evidence collection).

Key facts

Remote from: India, United States
Fixed term
Senior (5-10 years)
IT Support Specialist
English

Other skills

Communication
Time Management
Teamwork
Problem Solving

About the company

Findem

Computer Software / SaaS

Findem’s Talent Data Cloud enables organizations to build and evolve their workforce with unmatched precision, objectivity, and efficiency. It's the only AI talent acquisition and management solution that generates dynamic, multidimensional talent data called attributes to deliver the most advanced talent intelligence. With Findem, customers like Adobe, RingCentral, and Intuitive Surgical are unlocking actionable insights at every stage of the talent lifecycle and transforming how they plan, hire, and manage talent. Visit us at www.findem.ai.

Company details

Company typeScaleup

IndustryComputer Software / SaaS

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

What is Findem:

Findem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual’s entire career instantly accessible in a single click, removing the guesswork, and unlocking insights about the market and your competition no one else can. Powered by 3D data, Findem’s automated workflows across the talent lifecycle are the ultimate competitive advantage. Enabling talent teams to deliver continuous pipelines of top, diverse candidates while creating better talent experiences, Findem transforms the way companies plan, hire, and manage talent. Learn more at www.findem.ai

About the Role

We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.

What You Will Do

End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.

Troubleshoot and resolve technical issues for users across multiple regions and time zones.

Manage and resolve IT tickets with defined SLAs.

Onboarding & Offboarding Configure and provision laptops and devices using MDM tools.

Create, modify and deactivate user accounts across business applications.

Ensure timely access, equipment delivery, and smooth employee transitions.

Device & Asset Management

Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.

Ensure devices are configured and secured according to company standards.

Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.

Troubleshoot application issues and support integrations.

Monitor system dashboards for compliance and performance issues.

Security & Compliance Support

Ensure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection.

Support access reviews and compliance reporting.

Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance.

Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs.

Ensure asset issuance and return logs are up to date.

Required Skills & Experience

5-8 years of IT support or systems support experience.

Willing to work in the US shift timings.

Strong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.

Strong understanding of Google Workspace and Microsoft 365 Administration.

Experience with MDM tools (Rippling, Intune, Jamf, Kandji).Basic knowledge of networking (DNS, VPN, Wi-Fi).

Strong communication and problem-solving skills.

Nice-to-Have Skills

Experience with SOC 2, ISO 27001, or similar compliance frameworks.

CompTIA Security+ and Google Cybersecurity Professional Certificates.

Familiarity with Snowflake, Jira admin, automation tools, or scripting.

Experience working in fast-paced SaaS or startup environments.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.

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