Role overview

Qualifications

2-5 years of project management experience, including client implementations.
Experience in a BPO environment (operations or product) preferred.
PMP and/or Scrum Master certification preferred.
Proficiency with MS Office, GSuite, and Salesforce/Zoho; excellent verbal and written communication.

Responsibilities

Lead large, complex projects across multiple work streams and geographies, ensuring on-time delivery of all deliverables.
Serve as the primary point of contact for project stakeholders, manage internal/external client relationships, and drive team alignment across all work streams.
Define ramp plans, scopes, and documentation to meet customer and contractual requirements while promoting project quality and reporting.
Mitigate risks and financial exposure by budgeting, scheduling, issue resolution, and implementing process improvements; ensure compliance with standard processes.

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Project Manager
English

Other skills

People Management
Budgeting
Timelines
Microsoft Office
Operations
Decision Making
Communication
Leadership
Analytical Skills
Negotiation
Time Management
Proactivity
Organizational Skills
Strategic Thinking
Social Skills
Self-Motivation
Problem Solving

About the company

OP360 (OfficePartners360)

Outsourcing & Offshoring

OP360 was founded in 2006 by experienced business entrepreneurs on a relationships-first philosophy. Bolstered by their first-hand experience, they set forth with one goal in mind: to be a trusted global workforce partner and position the business as a one-stop, full-service outsourcing company that delivers streamlined solutions for brands and businesses all while reducing costs, improving service levels and growing top-line performance. Thanks to the combination of incredible people, innovative technology and progressive thought leadership, OfficePartners360 continually raises the bar of world-class customer experience and is a fast-growing global workforce solutions provider for both medium-sized and large Fortune 500 companies. OP360 offers 24/7/365 omnichannel experience services and solutions in inbound/outbound call center customer service (calls, emails, live chat, social media), data center, outbound sales (lead qualification, warm transfers) accounting, technology support, application/web development and back-office (content moderation, online merchandising, catalog/inventory management, graphic design, virtual assistant). We are passionate about enabling business agility, innovation and competitive advantage for our clients—and each day we are guided by our core values of acting with integrity and committing to our clients’ success.

Company details

Company typeSME

IndustryOutsourcing & Offshoring

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Responsible for leading large, complex projects across multiple work streams and geographies.
Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.
Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.
Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.
Manage overall internal/external client relationships throughout the various stages of the project.
Implement business based on customer requirements and other contractual requirements.
Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.
Promote quality of work through proper project scoping, documentation, and reporting.
Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.
Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.
Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.
Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.
Ensure compliance with OP360’s standard processes and services.

Requirements

Minimum 2-5 years of project management experience, including client implementations
Operations or product experience in a BPO environment is strongly preferred.
PMP and Scrum Master certification are preferred.
Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.
Excellent verbal, written, and interpersonal skills.
Ability to align and negotiate resources within the organization to achieve targets.
Strong organizational skills and ability to manage multiple projects and deadlines.
Experience in leading meetings and directing stakeholders of all levels.
Exceptional analytical and problem-solving skills.
Strategic thinker, self-directed, high energy, and proactive working style.
Effective decision-making capabilities.
Fluent in English communication (verbal/written).