Key Facts

Remote From:

Full time

English

Hard Skills

Active Directory System Level Troubleshooting Microsoft 365 Help Desk Support Escalation Procedures Privileged Access Management Help Desk Support User Account Control Positive Psychology Client Services

Other Skills

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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Willingness To Learn

Job description

This is a remote position.

IT Support

Join a fast-growing IT services company as a key part of the frontline support team. In this entry-level role, you'll put your existing IT knowledge and skills to work by assisting users with common technical issues and supporting essential systems. You'll gain hands-on experience while contributing to the delivery of reliable day-to-day tech support.

What You'll Do:

Assist with IT tasks such as user management, password resets, and printer troubleshooting to support day-to-day client needs.
Manage incoming helpdesk tickets through voice and chat support, offering first-level troubleshooting and escalating as needed.
Utilize systems like Active Directory and Office 365 for user access updates, permissions, and account support.
Work closely with the FAST Team and tech leadership to build skills and gradually transition into more technical responsibilities over time.

Who You'll Work With:

Be a part of a dedicated IT team focused on long-term employee development and technical growth. You’ll work alongside the FAST Team and report within a supportive tech environment to build confidence and capability in IT support.

Who We're Looking For:

IT Knowledge: Comfortable using systems like Active Directory, Microsoft 365, and learning new tools or some IT experience or relevant certification (such as CompTIA A+ or similar) that show readiness for a career in tech.
Highly Organized: Exceptional organizational skills to manage multiple support requests effectively.
Detail-Oriented: Focus on accuracy and precision, especially in user management and troubleshooting tasks.
Tech-Savvy: Experience with printer troubleshooting is a plus but not required.
Communicative: Interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.
Experience: General work experience is required.

Why Join Us?

Impact: Grow into a full IT support role and make a tangible difference in how users experience tech.
Culture: Be part of a growth-minded team that emphasizes mentorship, technical training, and career development.
Benefits:
- Enjoy preset salary growth and weekly salary payments.
- 100% work-from-home flexibility.