Customer Service Representative

This is a remote position.

Admissions Specialist

Join a mission-driven behavioral health organization dedicated to supporting individuals during some of the most vulnerable moments of their lives. As a Bilingual Admissions & Intake Specialist, you will guide clients through a structured yet compassionate admissions process, ensuring they receive timely access to essential care and services. If you are empathetic, organized, and thrive in meaningful, people-centered work, this is your opportunity to make a lasting impact.

What You'll Do:

• Manage inbound referrals from various sources and promptly initiate the admissions and intake process.
  
• Conduct detailed intake conversations in both English and Spanish with individuals in complex situations, including those recently discharged from hospitals, experiencing homelessness, or involved in the justice system.
  
• Ask structured screening questions to assess client needs and determine appropriate next steps.
  
• Obtain and process necessary documentation, including Releases of Information (ROI), ensuring all paperwork is accurate and complete.
  
• Coordinate evaluations, prescriptions, and follow-up services with providers and peer support teams.
  
• Maintain consistent communication via phone and email to guide clients through each stage of the referral and admissions journey.
  
• Handle sensitive and high-emotion conversations with empathy, professionalism, and composure.
  
• Document all client interactions and case updates within CRM systems such as Salesforce.
  
• Follow up persistently to ensure referrals are successfully converted into active cases.
  

Who You'll Work With:

Be part of a compassionate behavioral health team that includes care providers, peer specialists, and administrative staff working together to ensure every client receives coordinated, high-quality support. You will collaborate closely with internal teams and external partners to create a seamless admissions experience centered around dignity, structure, and care.

Who We're Looking For:

• Bilingual (English/Spanish): Fluent and comfortable conducting detailed conversations with diverse clients.
  
• Empathetic & Professional: Patient and compassionate when supporting individuals facing mental health challenges, housing instability, recent incarceration, or crisis situations.
  
• Strong Intake & Coordination Skills: Able to gather accurate information, manage documentation (including ROIs), and coordinate evaluations and provider communication efficiently.
  
• Resilient Under Pressure: Calm, solutions-focused, and professional in emotionally intense or complex situations.
  
• Organized & Detail-Oriented: Thorough with paperwork, follow-ups, and case tracking.
  
• Tech-Savvy: Comfortable using CRMs such as Salesforce to document interactions and manage workflows.
  
• Experience: General work experience is required. Experience speaking with Americans in a professional, polite manner is a plus, but not necessary.
  

Why Join Us?

• Impact: Play a vital role in connecting individuals to critical behavioral health services during pivotal life moments.
  
• Culture: Join a team that values compassion, accountability, and going above and beyond to ensure every referral is supported through completion.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in behavioral health services.

We are an equal opportunity employer and value diversity at our company.