Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Business Analysis Requirements Engineering Salesforce Acceptance Test Procedures Salesforce Help Desk Support Salesforce Security Client Services Internal Documentation Solution Architecture +14 more

Other Skills

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Training And Development
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Collaboration
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Communication

Roles & Responsibilities

Certification in Salesforce Financial Services Cloud (FSC) and Business Analysis
6+ years of experience as a Salesforce FSC Consultant/Business Analyst
Experience implementing eIDV solutions
Experience in Financial Services Cloud and Vlocity (Salesforce Industries)

Requirements:

Elicit requirements/user stories and recommend FSC solutions to deliver system enhancements and improved business performance while ensuring regulatory compliance
Work as a functional expert on FSC projects (customer onboarding, Customer 360, and case management)
Collaborate with stakeholders to define and document To-Be end-user processes and ensure they are understood by end users and handed over to the tech team with clear traceability
Oversee requirements engineering, planning for business readiness, testing, end-user training, and incident/ticket management for Salesforce FSC

Infrabyte Technology Solution Pvt. Ltd.

About Infrabyte Technology Solution Pvt. Ltd.

At Infrabyte, we understand that each business has unique needs when it comes to CRM solutions. That's why we offer tailored CRM solutions designed to fit your specific requirements. Our team of experienced consultants will work closely with you to understand your business needs and help you choose the right CRM solution that fits your budget and maximizes your ROI. It is our constant endeavour & unique industry-based consultative approach that helps the clients envisions, build and run more efficient businesses. Infrabyte Technology solution manage the most essential business processes to maximise business success. Contact us today to learn more about how we can help you achieve your business goals.

Founded: 2018

Company size: 51 - 200

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Job description

This is a remote position.

Role : Salesforce Financial Services cloud Business Analyst

Must have : Ceritication in FSC and BA

Experience : 6+ years

Main Responsibilities

As the Salesforce Financial Services Cloud Analyst this role will work closely with the Salesforce tech and product team to elicit requirements/user stories and to recommend solutions that will help deliver system enhancements and improved business performance, whilst ensuring regulatory compliance.

Work on Salesforce FSC projects as a functional expert in the areas like customer onboarding, customer 360 and case management.
Work with key stakeholders to ensure that 'To Be' end user processes are appropriate, documented and understood by end users and handed over to the tech team.
Ensure a good understanding of all aspects of CRM project, both technical and non-technical.
Requirements engineering: elicit, analyse and validate stakeholder requirements, business requirements and solution requirements (functional and non-functional). To document the requirements in the form of user stories supported with acceptance criteria and to have the ability to elicit requirements ensuring both vertical and horizontal traceability.
Business readiness - Planning and coordinating communications and training to support the Project implementation.
Manage testing and end user training, ensuring training materials are developed and shared.
Own the Salesforce tickets/incidents raised by the end customers and work with the tech support team with the build/resolution.

Ideal Candidate

6+ years of experience as a Salesforce Financial services cloud Consultant/Business analyst.
Experience in implementing eID&V solutions.
Experience in Financial Services Cloud and Vlocity (Salesforce Industries).
Experience in using tools like Jira and ADO
Experience in Salesforce Lightning, flows, Salesforce security model and other configuration tools in Salesforce.
Experience in working for a bank or a financial service institution.
Salesforce system admin, BA, developer, app builder or omnistudio developer certification is a plus.