Foundational troubleshooting and problem-solving abilities
Basic understanding of endpoint hardware, peripherals and mobile devices
Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools
Fluent in English and French
Requirements:
Assist senior technicians with hands-on on-site IT support and device provisioning
Handle incidents and service requests in line with SOPs and guidance
Perform PC and mobile device staging (imaging, enrolment, tagging, testing) and support laptops, desktops and other workplace devices
Escalate complex issues with proper documentation and follow defined processes
Job description
WE’RE HIRING FOR A JUNIOR IT SUPPORT TECHNICIAN!
Excis Compliance is a global IT support leader driven by innovation, collaboration, and service excellence. We are looking for a Junior IT Support Technician in Vevey, Switzerland.
The ideal candidate is a proactive and reliable IT support professional with strong hands-on skills in supporting end-user devices and workplace technology. The role is perfect for someone who demonstrates a willingness to learn, communicate clearly, document issues accurately, and consistently follow defined processes while providing dependable on-site support.
Join Excis for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
About Excis
Clients in 190+ countries
6,000+ engineers globally
200+ enterprise clients
We foster an open, friendly, and growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do
Assist senior technicians through hands-on on-site support activities
Handle incidents and service requests with guidance or following SOP’s
Perform PC and mobile device staging (imaging, enrolment, tagging, testing)
Support laptops, desktops, iPhones, iPads and other workplace devices
Conduct routine meeting room and AV device check
Install software when remote installation is not feasible
Perform basic CMDB / asset updates during deployments and replacements
Support printer-related basic issues
Escalate complex issues with proper documentation
Follow defined processes and SOPs consistently
Demonstrate willingness to learn new tools, technologies and support models
Ready to make an impact and advance your IT career?
Apply now and join Excis in Switzerland to deliver IT support excellence at a global scale
Requirements
What You Need
Foundational troubleshooting and problem-solving abilities
Basic understanding of endpoint hardware, peripherals and mobile devices
Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.
Awareness of HAM concepts (asset tagging, CMDB updates)
Good customer service and communication skills
Ability to follow instructions, SOPs and security guidelines
Familiarity with ITIL concepts is a plus
Flexible shift readiness
Fluent in English and French
Driver's license preferred
Benefits
Why Join Us
At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands-on environment that values learning, innovation, and teamwork.
What We Offer
Continuous learning and skills development opportunities
Exposure to enterprise environments, modern IT tools, and cloud technologies
A supportive culture that values people, performance, and growth
