Key Facts

Remote From:

Full time

English

Hard Skills

Staff Planning Dispatching Shift Scheduling Escalation Management Calendar Management Shift Scheduling Microsoft Dynamics CRM Call Center Experience Workforce Planning Emergency Response

Other Skills

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Customer Service
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Record Keeping
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Incident Reporting
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Computer Literacy
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Decision Making
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Calmness Under Pressure
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Professionalism
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Time Management
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Prioritization
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Verbal Communication Skills
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Problem Solving

Easy Outsource

About Easy Outsource

As a business owner, there comes a time when you’re faced with a chicken or egg situation.Your business is growing fast, so your need for talent is increasing. But finding, training, and managing new people requires time.Time you don’t have, because you’re busy with the onslaught of new work.So you try to hire more but your team can’t find people you need fast enough.Worst of all… you’ve tried delegating & even outsourcing before and it didn’t work. It’s hard to find people to mesh with your team, and it’s even harder to manage them remotely.As an outsourcing company, our goal isn’t just to find you workers. We’ll find you that perfect match.Because unlike other outsourcing companies, Recruitment is in our DNA. With a combined 47 years of experience recruiting for finance, tech, marketing, SaaS, & the healthcare sector, EasyOutsource partners with fast-growing companies to provide diverse, & top-notch talent not just in North America but worldwide.Our easy Triple-C formula of Caliber talent, Client-focused approach, & Cost-effective service solves the hassle of finding talented remote workers.So if you want to> Hire at scale, while keeping costs low> Find specialized skills too expensive in your area> Stay innovative with a diverse team> Find remote workers sans the challenges of managing themApply for a consultation with one of our talent experts:https://www.easy-outsource.com/Let’s see if we’re a good fit. We’ll ask questions about your business — your goals, challenges, & hiring requirements.Our experts will explain our criteria in matching offshore talent with different businesses, & answer questions you may have. The goal is to understand your goals and management style to see if we can collaborate.After that, they’ll go back to our team with your requested talent profile so we can start sourcing a candidate.If you’re ready for new team members at half the cost (& headaches), let’s talk https://www.easy-outsource.com/

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

Role Summary

The Out-of-Hours Service Agent will serve as the first point of contact for Alpha24’s healthcare professionals and clients during evenings, weekends, and holidays. This role is crucial to ensuring uninterrupted service, timely responses to urgent requests, and efficient coordination of last-minute staffing needs.

Requirements

Key Responsibilities

Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours.
Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency.
Coordinate and dispatch available healthcare staff based on client requirements and availability.
Log all interactions, shift changes, and incidents accurately into the system (e.g. CRM, scheduling software).
Escalate complex or critical issues to the designated on-call manager or internal team.
Provide exceptional customer service while managing high-pressure situations calmly and professionally.
Follow Alpha24 Healthcare’s standard operating procedures and communication protocols at all times.

Requirements

Experience in customer service, dispatching, or staffing coordination (preferably within healthcare or recruitment).
Excellent spoken and written English communication skills.
Ability to work independently, make sound decisions, and manage priorities in a fast-paced environment.
Familiarity with CRM or scheduling software (preferred but not required).
Tech-savvy with reliable internet and a quiet work-from-home setup.
Willingness to work UK night shifts, weekends, and public holidays.