He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.
Managing the different facets of subscription and support renewals.
Contacting clients directly to negotiate terms and conditions and render renewal contracts.
Forecasting trends and suggestions on how those trends can enhance retention rates
Refining renewal strategies that proactively engage a client in chopping the churn rates
Coordination with team members across departments
Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
Ensuring timely payments from the existing clients of billing, renewals, upgrades
Handling client tickets regarding to renewal purpose
Submission of daily, monthly and quarterly reports to the reporting manager
KRA:
Handling team’s renewals on monthly basis
Ensuring the successful and on-time renewals for the account prior to the subscription end date
Executing all renewal back-end work in a timely manner
Handling monthly Team’s retention cases
Timely submission of monthly and daily reports
Requirements
Having 3-5 years of experience in the fields of sales, customer success, or renewals
Having worked in the B2B SaaS industry is a huge advantage.
Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
Excellent negotiation skills
Strong Team handling skills with strategic thinking.
Ability to multitask, prioritize and manage time effectively
