Executive / Sr. Executive - Renewal & Retention

This is a remote position.

• Ensure timely renewals of clients on a monthly basis
  
• Ensure timely payments of bills at the time of renewals
  
• Coordination with team members across departments
  
• Following with existing clients for monthly renewals
  
• Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
  
• Ensuring timely payments from the existing clients of billing, renewals, upgrades
  
• Handling client tickets regarding to renewal purpose
  
• Submission of daily, monthly and quarterly reports to the reporting manager
  

Requirements

• Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
  
• Excellent negotiation skills
  
• Strong phone contact handling skills and active listening
  
• Ability to multi-task, prioritize and manage time effectively
  
• Ability to handle lot of calls (60 per day)
  

• Handling renewals on monthly basis
  
• Ensuring the successful and on-time renewals for the account prior to the subscription end date
  
• Executing all renewal back-end work in a timely manner
  
• Ensuring timely bill payments at the time of renewal follow ups
  
• Handling client tickets related to renewals
  
• Handling monthly retention cases
  
• Timely submission of monthly and daily reports
  

Benefits