Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Addressing Schemes Active Directory Microsoft 365 Microsoft Operating Systems Office App Remote Technical Support Microsoft Azure Computer Security Incident Management Network Printers Cash Register Desktop Support Account Management Fortinet Hardware Support Logic Systems Microsoft SharePoint Autotask PSA Information Technology Infrastructure Library

Other Skills

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Customer Service
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Time Management
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Detail Oriented
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Communication

Roles & Responsibilities

Experience with Windows Operating Systems and understanding of security permissions for Active Directory
Experience using ConnectWise
Experience supporting laptop/desktop workstations and troubleshooting end-user applications
Experience troubleshooting Microsoft Office 365 and Office applications

Requirements:

Provide remote technical support and handle Incident Management calls
Troubleshoot and resolve MS Azure incidents and requests
Hardware and software incident remediation and configuration/repair
Actively manage tickets in the ticketing system with timely updates

Booth & Partners

About Booth & Partners

We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

About The Client

Arraya Solutions provides technology strategies and solutions to propel your business forward. Through an extensive offering of IT solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomes. Arraya delivers the tools, talent, and technological expertise companies need to rise to the top of their field.

Key Responsibilities

Field support calls
Identify and organize tickets according to priority
Provide support in handling Incident Management calls
Primarily remote technical support
Hardware and software incident remediation
Troubleshoot and resolve MS Azure incidents and requests
Account provisioning and administration
Hardware configuration and repair
Actively manage assigned work in the ticketing system, including timely and meaningful updates
Support network printing devices
Troubleshoot and resolve tickets related to VPN and MFA issues
Resolve network issues using knowledge of IP addressing, subnetting, and TCP/IP
Assist with maintaining an accurate Service Desk knowledge base (IT Glue)

Requirements

At least 1–2 years of experience with the following:

Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
Experience using ConnectWise
Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications
Experience troubleshooting Microsoft Office 365 and Office applications
Familiarity with SharePoint and Exchange
Experience with monitoring solutions, such as LogicMonitor and Datto RMM
Familiarity with network troubleshooting, such as Zscaler and FortiClient
Ability to read, comprehend, and follow instructions either from Team Leader/Director or Service Desk knowledge base
Strong customer service skills
Attention to detail