Key Facts

Remote From:

Full time

English

Hard Skills

Call Center Experience Microsoft Dynamics CRM User Feedback Customer Interaction Management Patient Onboarding Stakeholder Communications User Experience (UX) Process Improvement Beneficial Ownership Online Communication Customer Centricity Online Writing

Other Skills

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Customer Service
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Professionalism
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Non-Verbal Communication
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Adaptability
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Dealing With Ambiguity
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Curiosity
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Prioritization
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Empathy
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Social Skills
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Problem Solving

Roles & Responsibilities

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
Excellent communication: Enjoys engaging with customers and has excellent email and text writing skills.
Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
Proficiency in CRM software (Salesforce) and call center systems.

Requirements:

Support customers with excellent customer service, answering questions and facilitating a smooth experience with Daybreak.
Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
Ensure patients have a smooth journey through their impression kit and teeth photo process.
Drive systematic improvements by sharing key patient feedback with key stakeholders.

Booth & Partners

About Booth & Partners

We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Our Customer Support Team helps patients complete the necessary steps prior to manufacturing so the customer can receive their custom-fit dental device. Above all, the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience.

Responsibilities:

Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.

Requirements

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
High achiever motivated by excellence.
Superior communication and interpersonal skills.
Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced, rapidly changing environment.
Strong problem-solving abilities with a focus on customer satisfaction.
Proficiency in CRM software (Salesforce) and call center systems.