Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Microsoft Licensing Regulatory Compliance Total Quality Management Escalation Management Customer Relationship Management Customer Success Management Business Performance Management Stakeholder Communications Auditing Risk Management KPI Management Process Management Business Development Strategic Roadmaps Process Improvement Project Management Cross-Functional Collaboration Issue Management

Other Skills

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Training And Development
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Communication
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Leadership
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Team Building
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Goal Setting
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Coaching

Roles & Responsibilities

5 years of experience in the technology and licensing industry
At least 3 years of experience with direct responsibility for people management and team development
Prior experience managing night shift teams aligned with North American time zones
Post-secondary education from a college or university; professional certifications (Six Sigma, Project Management, etc.) are a plus

Requirements:

Coach and develop team members through regular one-on-one meetings and foster collaboration with other departments to achieve deliverables
Oversee timely, accurate, and compliant processing of licensing contracts, quoting, and order fulfillment to meet KPIs
Implement process improvements and conduct regular audits to increase efficiency and service levels, driving operational and cost improvements
Own and execute training plans for partner and internal training and knowledge management content; act as escalation point for process issues and communicate with stakeholders

Booth & Partners

About Booth & Partners

We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

The impact you will have:

Are you an experienced leader with a passion for operational excellence and team development? We are looking for a dynamic Supervisor for our Microsoft Licensing Operations team to help create an outstanding customer experience.

What you’ll do:

People Leadership

Coach and develop team members through regular one-on-one meetings.
Build a cohesive team that consistently meets deliverables.
Align team efforts with broader business goals.
Enhance team knowledge and camaraderie through regular meetings and communications.
Resolve issues related to operations, staffing, and workflow management.
Facilitate feedback sessions, set goals, and support team objectives.
Act as an escalation point for team or process issues.
Stay updated on best practices and regulatory standards in licensing management.
Identify and pursue personal development opportunities.
Foster collaboration between the Microsoft Operations team and other departments.
Communicate effectively with key stakeholders and senior management.

Operational Strategy, Execution, and Effectiveness

Oversee timely, accurate, and compliant processing of all licensing contracts, quoting and order fulfillment.
Meet productivity, quality, and goal accomplishments by managing team performance to achieve established KPIs.
Implement process improvements to meet and exceed customer commitments and service levels.
Conduct ongoing audits of processes and systems to ensure efficiency and effectiveness.
Collaborate with the Customer Success Leadership team to develop and educate best practices for streamlined customer fulfillment.
Own and execute training plans related to partner and internal training and knowledge management content.

Business Management

Ensure teams are delivering on operational metrics and scorecards.
Drive operational and cost improvements through process and system enhancements.
Assist in developing a prioritized roadmap for system enhancements aligned with department and corporate IT strategy.
Identify risks and implement risk management strategies for all processes managed by Licensing Operations.
Provide functional advice to internal client groups and cross-departmental managers.
Work closely with the Program and Partner Enablement Manager to address critical partner issues and drive improvements.
Stay current on industry trends and use information to make relevant recommendations for licensing practices.

Requirements

Experience: 5 years of experience in the technology and licensing industry.
Leadership: At least 3 years of experience with direct responsibility for people management and team development.
Managerial Experience: Prior experience managing night shift teams is essential, as the role requires alignment with North American time zones.
Education: Post-secondary education from a college or university; professional certifications (Six Sigma, Project Management, etc.) are a plus.
System Mastery: Proficiency in Salesforce, SAP, and the Microsoft ecosystem (Teams, Outlook, Excel, and Power BI).
SOP Development: Ability to design, draft, and implement Standard Operating Procedures (SOPs) for global teams to bridge knowledge gaps.
Innovation Mindset: A proactive approach toward continuous improvement, including the use of AI to automate and simplify complex processes.