Fluency in English and at least two of French, Italian, Spanish, or Portuguese
Strong translation/interpretation skills for non-English-speaking guests
Experience in guest services or customer service, preferably in hospitality or cruise ship environment
Comfortable working remotely with excellent cross-cultural communication skills
Requirements:
Receives and handles special requests from non-English-speaking guests or groups; coordinates with the Group Services Coordinator and Guest Service Manager and follows up to ensure department completion
Contacts group leaders of non-English-speaking guests and assists with organizing group events; assists guests with restaurant bookings, dietary needs, and arranging tours on board and shore excursions
Acts as translator for non-English-speaking guests needing to communicate with shipboard departments (Medical, Security, Revenue outlets, Restaurant, Senior management) and coordinates announcements and translations of the Freestyle Daily into required languages
Supports embarkation/disembarkation, port talks, and related activities; available during desk hours to assist non-English-speaking guests and provide on-site support at immigration/customs inspections
Job description
This is a remote position.
You need to be fluent in English and 2 of the other languages.
ESSENTIAL FUNCTIONS
Receives and handles special requests from non-English-speaking groups and individual guests.
Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements.
Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events.
Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions.
Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests.
Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc.
Conducts Embarkation/Disembarkation talks when numbers of non-English-speaking guests requires.
Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management.
Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise.
Available to make updates to other printed collateral where changes occur, including Menus, Shore Excursion Order Forms etc.
