This is a remote position.
Veridian Christian University (VCU) 100% Online, Faith-Integrated Learning, Global Impact
Location: Remote (with occasional travel to support international graduation ceremonies and leadership retreats)
Reports to: Vice President for Enrollment & Growth Chancellor & Founders Position
Type: Full-time / Contract (with performance-based renewal)
Position Overview:
At Veridian Christian University (VCU), we are on a mission to provide transformative, faith integrated online education to students around the world. We are seeking an Operations & Enrollment Coordinator who will be a vital member of our team, supporting seamless day-to day university operations and driving the enrollment process from inquiry to graduation. This is a dynamic, highly visible role that interacts with prospective students, current learners, faculty, and external partners. The ideal candidate will be organized, service-minded, technologically savvy, and passionate about contributing to the success of a faith-based institution that develops both the mind and spirit.
Key Responsibilities:
1. Enrollment & Admissions Support
• Manage the full enrollment lifecycle: lead tracking, application management, admission processing, and student onboarding.
• Actively engage with prospective students (via email, phone, virtual meetings) to provide program information, faith-inspired encouragement, and enrollment guidance.
• Maintain accurate data in the university’s CRM system; monitor conversion rates and provide actionable insights to the leadership team.
• Collaborate with marketing partners and internal marketing team to nurture prospective student leads.
• Coordinate with international and U.S. Coordinators to ensure consistent enrollment practices across markets.
2. Operations & Academic Coordination
• Support daily operational workflows to ensure a smooth online learning experience for students and faculty.
• Coordinate the scheduling of online classes, webinars, and graduation ceremonies.
• Assist in faculty support functions such as tracking attendance, distributing materials, and supporting quality assurance processes.
• Respond to operational inquiries from current students, embodying VCU’s values of service, excellence, and faith.
3. Student Success & Retention
• Monitor and support the student journey through enrollment, onboarding, and ongoing learning.
• Participate in retention initiatives and outreach activities to encourage student persistence and success.
• Assist in the coordination of special student engagement activities aligned with VCU’s mission (faith-based forums, leadership webinars, graduation planning).
4. Reporting & Continuous Improvement
• Prepare regular reports on enrollment progress, operational efficiency, and student engagement metrics.
• Identify and recommend improvements to enrollment and operations processes in alignment with best practices in online education.
• Ensure operational and enrollment activities comply with VCU’s accreditation standards and internal policies.
5. Partnership & Event Support
• Support partnership development by preparing enrollment-related data and reports for external stakeholders and donors.
• Provide operational assistance for VCU’s signature events (e.g. international graduation ceremonies, leadership retreats, honorary degree recognitions).
• Coordinate with partners in the U.S. and internationally to ensure consistent messaging and operational excellence.
Requirements
Education & Experience
• Bachelor’s degree in Business Administration, Education Management, Marketing, Communication, or a related field.
• Minimum of 3 years’ experience in operations management, enrollment coordination, or administrative support within higher education (online education experience strongly preferred).
Skills & Competencies
• Demonstrated ability to manage complex workflows and prioritize multiple tasks in a remote work environment.
• Excellent communication skills—both written and verbal—with a warm, faith-centered tone when interacting with students.
• Strong proficiency in CRM tools (Vonza or similar) and online learning platforms (LMS systems).
• Ability to work cross-functionally with faculty, leadership, marketing, and external partners.
• Strong data management and reporting skills (Excel, Google Sheets, CRM dashboards). Personal Attributes
• A heart for service, with alignment to VCU’s mission of faith-integrated, transformative education.
• Highly proactive, self-directed, and solutions-oriented.
• Detail-driven, with a commitment to excellence and continuous improvement.
• Flexibility to engage with international students across different time zones.
Work Environment
• 100% remote work, with occasional in-person participation required at international VCU events (graduations, leadership forums, donor meetings).
• Must be comfortable working in a faith-based, global online university environment that upholds Christian values.
• Flexibility required to support occasional weekend or evening events in line with international time zones.
Why Join VCU?
• Be part of an innovative and rapidly growing faith-based university with a global mission.
• Work alongside a leadership team committed to service, transformation, and excellence.
Play a meaningful role in shaping the lives of students around the world.
• Enjoy flexibility in work arrangements while contributing to a purpose-driven institution.
