Technical Consultant

The Technical Consultant is a billable role and is responsible for delivery of Sage 300 People and Premier application assistance according to best practices to support complex presales, implementations, and support escalations.

The Consultant works with Project Managers, Payroll & HR Consultants, Reporting & Integration Specialists, Sales, as well as customer project and IT teams to provide the best solutions, within scope and budget. They act both as solution and technical levels to define solutions and ensure the best design and quality standards are applied on implementations. More specifically, the Technical Consultant is responsible for the appropriate design, setup, configuration, customisation, testing, delivery, documentation, and transition to support of the solution customers – including technical and security reviews. They lead and/or participate in design sessions and workshops, in all relevant project meetings and in any knowledge transfer with various other project stakeholders, internal and external.

The Technical Consultant will mentor other consultants and assist with training internally as well as customer training. They are also involved in pre-sales to produce feasibility assessments and estimates to meet customer requirements. They proactively position value added services with the customers throughout the sales and implementation processes.

Key Responsibilities:

• Implement and Maintain Sage 300 People, Premier and ESS Solutions in Multiple Environments.
  
• Assist with upgrade and migrations on various Sage products.
  
• Monitor hosting environments and work closely with hosting service provider to troubleshoot issues and ensure compliance with customer SLA.
  
• Provision and maintain databases and application systems.
  
• Provide Technical support and assistance to internal and external customers.
  
• Service monthly technical SLA customer
  
• Occasionally participate in technical and requirement gathering meetings and calls.
  
• Participate in project meetings to support resolution of complex issues.
  
• Create and maintain documentation for complex designs.
  
• Analyse technical feasibility and propose deployment solutions to meet customer requirements.
  
• Create and share best practice recommendations with customers, ensuring an optimal use of the software.
  
• Perform technical and security reviews and advise on remediation actions.
  
• Create knowledge sharing initiatives for the upskilling of customers and colleagues.
  
• Telephonic and email support (technical aspects) of the Sage VIP applications.
  
• Case logging and tracking with follow-up with clients to keep them informed of progress of their query and possible resolution time.
  
• Proactive on self-learning and ensure up to date with relevant 300 People and Premier ESS product-based certification.
  
• Grow hosting business and provide assist in migration to a cloud hosting strategy (Azure).
  
• Work with IT Service Provider to maintain test environments.
  
• Work with Integration & Reporting & Analytics Teams to deploy solutions and troubleshoot issues.
  
• Provide regular communication and feedback to users with regards to their problems.
  
• Complete, diligent and up to date admin, timesheets and reports handed in on time.
  

Requirements

Qualifications & Experience:

• Degree level qualification and / or equivalent (preferred).
  
• Certification in Sage 300 People.
  
• Certification in Sage Premier.
  
• Experience in deploying and supporting Sage 300 People ESS and Sage Self Service (Premier).
  
• Experience in managing hosted customer applications (physical server and Azure).
  
• Client consulting experience
  
• Knowledge of payroll and/or HR, preferred but not essential.
  
• And/or Equivalent IT Skills Qualifications (MSCA, Cisco etc.).
  

Technical knowledge:

• Sage 300 People, Premier and ESS Technical expertise.
  
• Active Directory (including AAD), OAuth, SAML.
  
• DNS & DHCP.
  
• Internet Information Services.
  
• Azure Cloud Hosting.
  
• MS SQL (2008 & higher).
  
• SSIS & SSRS.
  
• Networking skills.
  
• MS Exchange experience.
  
• Remote Desktop & VPN’s
  

Competencies:

• Excellent communication and influencing skills.
  
• Professional acumen.
  
• Team player with a passion for work.
  
• Multi-tasking and ability to work on multiple projects.
  
• Independent thinker and self-starter
  
• Self-motivated and pro-active.
  
• Service orientated.
  
• Customer and quality focussed.
  
• Collaboration with internal and external stakeholders.
  
• Time management and ability to meet deadlines.
  
• Problem solving and troubleshooting skills.
  
• Assertive and confident.
  
• Diplomatic and tactful.
  
• Tenacity and drive under pressure.
  
• Strong documentation skills.
  
• Effective handling of confidential information according to policies and legislation.