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CRM Analyst

Role overview

Qualifications

  • Work experience with CRM
  • Work experience with SQL and databases
  • Advanced English
  • Latin America resident

Responsibilities

  • Develop and maintain CRM system to support marketing activities
  • Troubleshoot CRM system issues and provide technical support
  • Collaborate with stakeholders to understand business needs
  • Assist client in effectively using data for targeting campaigns and enabling personalized marketing strategies

About the company

KIS Solutions logo

KIS Solutions

IT Services & IT Consulting

Too often corporate IT teams and business counterparts are at odds. This is in large part because technologists too often focus on the technology solution itself rather than the underlying business problem. At KIS solutions we believe that technology is a tool to solve business problems. We focus on the business problem and operational processes which our solutions support. When building technology systems, the most challenging part of the development process is often deciding β€œwhat to build” not β€œhow to build it”. It is sadly true however that many corporate IT teams spend so much their time focusing on the β€œhow” rather than the β€œwhat”. Once you have answered the challenging questions around β€œwhat to build”, the rest falls into place. Building the system should be simple! Founder Benjamin Quintana is an IT professional and entrepreneur with nearly 20 years of experience delivering impactful solutions across a broad range of industries. Ben has extensive experience with customer data analytics, data cleansing, customer identification, customer preference management, call center and logistical systems. He also has deep industry expertise in loyalty marketing applications and was directly responsible for the infrastructure of the loyalty program of a leading hotel group.

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

This is a remote position.

We are seeking a skilled and motivated professional to join our team as a CRM Developer. In this role, you will be responsible for collaborating closely with email agencies and brand teams to understand and use data for marketing campaigns.

*Role available only for Latin America residentes*


Responsibilities:
- Develop and maintain CRM system to support marketing activities;
- Troubleshoot CRM system issues and provide technical support;
- Collaborate with stakeholders to understand business needs;
- Assist client in effectively using data for targeting campaigns and enabling personalized marketing strategies;
- Collaborate with the email agency and brand team to prepare data for campaigns;
- Implement marketing campaigns on brands’ websites through a unified platform;
- Develop consumer attributes for outbound marketing activities.


Requirements

- Work experience with frontend (Javascript, HTML, CSS)
- Work experience with CRM
- Work experience with SQL and databases;
- Ability to understand and interpret data;
- Proactively understand problems and seek solutions;
- Strong support skills to assist brands;
- Ability to work effectively in a collaborative team environment;
- Excellent communication and presentation skills;
- Advanced English (daily contact with international clients and teams)
- Latin America resident.


Desirable
- Previous work experience in the marketing field.
- Knowledge of REST APIs 
- Experience with Python 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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