Insurance Verification Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring on behalf of a respected physical therapy practice based in North Carolina. This growing clinic is looking for a highly organized and detail-oriented Insurance Verification Specialist to support their team with essential front-end insurance processes.

If you thrive in a collaborative environment, are passionate about healthcare, and have experience with insurance verification and authorizations, we encourage you to apply.

About the Clinic's Culture

This practice is guided by strong core values that shape everything they do:

• Patients First: Every decision and action centers on patient care.
  

• Teamwork Without Boundaries: Cross-functional collaboration is essential.
  

• Unequivocal Excellence: High standards in every interaction and task.
  

• Passionate Learning: Continuous improvement and development are encouraged.
  

• Impacting Results: Focused on outcomes that make a meaningful difference.
  

Responsibilities

• Verify patient insurance coverage accurately and efficiently.
  

• Obtain pre-authorizations for therapy procedures as needed.
  

• Collecting patient balances and following up on statements.
  

• Update patient files and records with up-to-date insurance and authorization details.
  

• Liaise with insurance providers to confirm coverage, benefits, and authorization requirements.
  

• Communicate insurance out-of-pocket estimates and benefit changes with the clinic team.
  

• Collaborate with the team to track and report payer trends or changes in policy coverage.
  

• Assist patients with questions related to insurance and authorizations.
  

Software and Tools Used

• Prompt (Practice Management Software)
  

• Slack (Team Communication)
  

• Weave (Phone, Fax, and Text Messaging)
  

• Dropbox (Shared Document Storage)
  

Requirements

• Experience in insurance verification and authorization coordination, preferably in a physical therapy or medical setting.
  

• Strong knowledge of insurance terminology and benefits structure (e.g., deductibles, co-pays, OOP max).
  

• Exceptional verbal and written communication skills.
  

• Ability to prioritize tasks, handle multiple verifications daily, and respond quickly to changing requirements.
  

• Comfortable working remotely while staying highly responsive and engaged with the team.
  

• A proactive mindset that contributes to team collaboration and shared knowledge on payer updates.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.