Logo for TSK | Global

System Help Desk

TSK | Global

Role overview

Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of ERP software (Zoho ERPNext or ERP software)
  • Good understanding of computer systems, mobile devices and other tech products
  • BSc/BA in IT, Computer Science or relevant field

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs

Key facts

Hard skills

Microsoft Dynamics Help Desk Support Advanced Analytics Event Logging Process Improvement Escalation Procedures Customer Inquiries Issue Management Help Desk Support Product Knowledge Customer Experience Improvement

Other skills

  • Remote Troubleshooting
  • Mobile Computing
  • Troubleshooting (Problem Solving)
  • Collaborative Communications
  • Calmness Under Pressure
  • Communication

About the company

TSK | Global logo

TSK | Global

We are the ultimate solution to your HR department with low-cost operations and high efficiency and delivery, especially when it comes to personal, talent management, recruitment, training & development, and compensation departments

Company details

Company size11 - 50

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    Help Desk / Technical Support Related jobs

    WorldwideHelp Desk / Technical Support

    Other jobs at TSK | Global

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.