Logo for TSK | Global

System Help Desk

TSK | Global

Key Facts

Remote From: 
Anywhere
Freelance
English

Other Skills

  • •
    Remote Troubleshooting
  • •
    Mobile Computing
  • •
    Troubleshooting (Problem Solving)
  • •
    Collaborative Communications
  • •
    Calmness Under Pressure
  • •
    Communication

Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •
    Ready to apply?
    APPLY
    ·

    Help Desk / Technical Support Related jobs

    WorldwideHelp Desk / Technical Support

    Other jobs at TSK | Global

    We help you get seen. Not ignored.

    We help you get seen faster — by the right people.

    🚀

    Auto-Apply

    We apply for you — automatically and instantly.

    Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

    ✨

    AI Match Feedback

    Know your real match before you apply.

    Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

    Upgrade to Premium. Apply smarter and get noticed.

    Upgrade to Premium

    Join thousands of professionals who got noticed and hired faster.