Director, Client Partnerships

At SingleStone, we operate at the intersection of people and technology and engineer solutions that bring out the best in people. We are a team of problem-solvers, technologists, and strategists who believe in elevating humanity in business by delivering meaningful outcomes for our clients and building relationships that last.

As a Director of Client Partnerships, you are a senior, client-facing leader responsible for growing trusted relationships, driving revenue, and expanding our impact within existing and new client accounts. This role sits at the intersection of relationship-led selling, client strategy, and delivery partnership. You will engage early, often before work begins, and stay involved throughout the client lifecycle, ensuring we deliver value while uncovering and shaping new opportunities. Here's what you'll do in this role: 

Prioritize Client Success

• Own senior client relationships and act as a trusted advisor to business and technology leaders.
• Drive relationship-based selling, identifying, shaping, and advancing new opportunities within accounts.
• Partner closely with Industry Service Leaders to pursue new work and expand existing relationships through credibility, insight, and trust.
• Help clients build business cases, secure approvals, and navigate organizational constraints that impact funding and delivery.

Get Comfortable Being Uncomfortable

• Develop a deep understanding of client business objectives, operating models, and decision-making dynamics.
• Apply real-world experience to anticipate common challenges - budget uncertainty, shifting priorities, governance hurdles - and help clients work through them.
• Connect client needs to SingleStone’s capabilities in a way that is practical, relevant, and outcome-driven.

Peel Back the Onion

• Ask the hard questions. Dig deep to uncover the real problems clients need to solve.
• Bring an insatiable curiosity to every interaction, exploring new ways we can add value beyond the immediate engagement. 
• Help clients see around corners, providing insights and recommendations that align with their long-term vision.

Build to Last

• Expand relationships beyond initial sponsors to create durable, multi-layered partnerships.
• Position SingleStone as an indispensable partner, not just a vendor, through consistency, insight, and follow-through.
• Drive repeat business, referrals, and sustained account growth.

Embrace Being Small & Mighty

• Move fast, adapt quickly, and find creative solutions when challenges arise. 
• Be proactive and resourceful, ensuring we deliver exceptional experiences regardless of constraints. 
• Take ownership of client relationships, advocating for their needs while balancing business priorities.

Help Others Be Great

• Stay engaged with delivery teams to ensure strong execution, client satisfaction, and continuity of relationships.
• Serve as the connective tissue between client goals, delivery outcomes, and future opportunities, without being embedded in day-to-day project management.
• Surface risks early and help course-correct in a way that protects both the client relationship and the firm.

• Experience in sales, account management, or client strategy, ideally in a consulting or technology-driven environment. 
• Strong relationship-building skills, with the ability to connect, communicate, and influence at all levels. 
• A problem-solving mindset, with the ability to think strategically while also executing tactically. 
• Excellent communication and storytelling skills—you make complex ideas simple and compelling. 
• A track record of driving customer growth, retention, and satisfaction through proactive engagement.