Role overview

Qualifications

Native-level Korean and fluent English communication skills, both written and spoken.
Prior customer support experience in a fast-paced environment.
Strong problem-solving and analytical abilities with good record-keeping.
Ability to work remotely full-time (at least 40 hours/week, GMT+8) with a stable internet connection and own laptop.

Responsibilities

Provide professional and friendly bilingual Korean-English customer support via email and live chat.
Support and understand users' demands; assist with creating and publishing websites, setting up URLs, troubleshooting errors, and checking for bugs.
Answer questions about student discounts and assist with e-commerce and form solutions.
Perform translation tasks and participate in product testing.

Key facts

Remote from: China
Full time
Customer Support
English, Korean

Hard skills

LiveChat Help Desk Support Customer Complaint Resolution Development Testing Language Translation Digital Media Domain Name System Web Design E-Commerce Domain Driven Design Search Engine Optimization Analytics Remote Administration

Other skills

Troubleshooting (Problem Solving)
Customer Service
Record Keeping
Analytical Skills
Multitasking
Teamwork
Prioritization
Verbal Communication Skills
Problem Solving

About the company

Strikingly

Internet

Company details

IndustryInternet

Links

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Job description

Company Description

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Job Description

We are looking for full-time bilingual Korean customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!

Roles:

support and understand our users' demands
assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
answer questions about getting student discounts
make our users' page look great
e-commerce and form solutions
translation tasks and product testing

Qualifications

We're looking for someone who:

loves making customers happy!
has great Korean (native level) and English communication skills, both written and oral
has customer support experience in a fast-paced environment
knows how to deal with difficult customers/clients
has good analytical and problem-solving skills
has good accurate records keeping
is a good team player
is able to prioritize and multitask
can work with minimal supervision
can work during holidays and the weekends
can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

Additional Information

What we offer:

Convenience in working from home
Fun and collaborative international working environment
Opportunities for career advancement
Training and growth opportunities
Paid leave with tenure of one(1) year and above

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