Implementation Associate (SaaS)

About Hauler Hero

At Hauler Hero, we’re on a mission to simplify and modernize the waste hauling industry. Our platform empowers haulers to run more efficient operations, strengthen customer relationships, and grow their businesses.

The Role

We’re seeking an Implementation Associate to help onboard new customers and set them up for success on the Hauler Hero platform. This role combines structured project work, hands-on platform configuration, data handling, and clear communication to ensure customers can launch smoothly and on time.

You’ll work directly with customers and cross-functional teams including Sales, Product, and Support to guide new users through their implementation journey. This is a great fit for someone who’s detail-oriented, organized, and thrives in a fast-moving startup environment where each customer launch makes a real impact.

This position includes participation in a rotating weekend coverage schedule to ensure consistent support availability for our customers.

Responsibilities

• Guide new customers through the onboarding process, from kickoff to go-live.

• Configure Hauler Hero accounts, routes, users, and system settings to meet customer needs.

• Import, clean, and validate customer data to ensure accurate platform setup.

• Manage multiple implementation projects simultaneously, ensuring key milestones and timelines are met.

• Proactively communicate project updates and next steps to customers and internal teams.

• Document configuration details, decisions, and onboarding steps to support smooth handoff to Success and Support.

• Identify and escalate risks or blockers early to keep projects on track.

• Collaborate with Product and Engineering to surface recurring onboarding challenges and opportunities for improvement.

• Contribute to internal playbooks, templates, and process improvements that help the team scale.

Qualifications

Required

• 1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role.

• Excellent communication and organizational skills with the ability to manage multiple projects at once.

• Strong skills in Microsoft Excel or Google Sheets, including data manipulation, formatting, filtering, and basic formulas.

• Comfort learning and explaining technical workflows to non-technical users.

• Strong problem-solving mindset and ability to adapt quickly.

• Experience working in a structured project environment with defined milestones and timelines.

• Reliable internet connection and a distraction-free dedicated workspace.

Nice to Have

• Experience in logistics, operations, or SaaS implementations.

• Familiarity with tools such as HubSpot, Jira, Notion, Scope or other project management systems.

• Exposure to payments or mobile apps (Android).

• Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides.

• Understanding of the waste hauling or environmental services industry.

• Previous experience as a Hauler Hero user or customer.

What We Offer

• Opportunity to make a meaningful impact in a critical, underserved industry.

• Collaborative, innovative work environment focused on learning and growth.

• Competitive salary and benefits package.

• Clear growth path into Implementation Lead or Customer Success roles.

• Remote-first flexibility: work from anywhere with a distributed team across the U.S. and beyond.

• Paid time off, paid holidays, and a culture that values balance.

• Team connection: virtual events, async collaboration practices, and occasional in-person offsites.