Role overview

Qualifications

Fluency in Dutch and English, both written and spoken.
Experience in customer service, particularly in the banking or financial sector.
Strong communication and interpersonal skills.
Proficiency in customer service software and Microsoft Office applications.

Responsibilities

Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat.
Assist customers with inquiries related to their bank accounts, financial products, and services.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
Educate clients about banking services and assist them in navigating online banking platforms.

Key facts

Remote from: Greece
Full time
Entry-level / graduate
Dutch, Greek, English

Hard skills

Banking Services Customer Relationship Management Customer Complaint Resolution Sensitive Security Information Digital Banking Customer Development Customer Interaction Management Customer Centricity Cross-Functional Collaboration

Other skills

Customer Service
Customer Service
Microsoft Office
Professionalism
Communication
Willingness To Learn
Organizational Skills
Detail Oriented
Social Skills
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Banking industry. This position offers the chance to work with a leading financial institution, providing support and guidance to Dutch-speaking clients.

Responsibilities

Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat.
Assist customers with inquiries related to their bank accounts, financial products, and services.
Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
Educate clients about banking services and assist them in navigating online banking platforms.
Maintain in-depth knowledge of banking products and policies to provide accurate information.
Document customer interactions and feedback meticulously to enhance service quality.
Collaborate with different departments to ensure seamless service delivery to clients.

Requirements

Fluency in Dutch and English, both written and spoken.
Previous experience in customer service, particularly in the banking or financial sector.
Strong communication and interpersonal skills.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in customer service software and Microsoft Office applications.
Detail-oriented with strong organizational and problem-solving skills.
A willingness to learn and adapt in a fast-paced environment.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year Fully Paid Training
Fully Paid Relocation Package ( flight, transfer and hotel )
Free Greek Lessons, discounts and other perks

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