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Client Services Associate (Mandarin)

Key Facts

Remote From: 
Full time
312 - 551K yearly
, English

Other Skills

  • Business Acumen
  • Professional Communication
  • Calmness Under Pressure
  • Collaboration
  • Resilience
  • Multitasking
  • Negotiation
  • Time Management
  • Analytical Thinking
  • Detail Oriented

Roles & Responsibilities

  • Strong academic credentials (equivalent to a 2:1 undergraduate degree or higher)
  • Fluency in English and Mandarin (C2 level) is required
  • Demonstrable internship experience in a relevant field
  • Noteworthy extracurricular achievements during studies

Requirements:

  • Recruit Experts: spend significant time on the phone recruiting senior industry experts to match clients' project needs, often under tight deadlines
  • Understand Context: quickly grasp complex project briefs, market dynamics, and legal/regulatory frameworks relevant to clients and experts
  • Project Ownership: own projects from initiation to delivery, manage all client-expert communications, schedule consultations, and ensure seamless collaboration

Job description

Job Title: Client Service Associate - Mandarin Speaking

Location: Hong Kong

Job Type: Full-time, Permanent

Compensation: Total First-Year Earnings (Base + Variable) HKD 436,500 HKD 550,600

About the Opportunity

Are you an ambitious graduate looking to launch your career in a fast-paced, commercial role with a clear path for advancement?

Our client is a prestigious, high-growth global firm and a leader in the expert knowledge market. They connect the world's leading investment funds, strategy consultancies, and Fortune 500 companies with niche subject-matter experts to drive informed decision-making. With over 1,500 professionals in nine major cities, they are seeking the brightest and most ambitious graduates to join their team.

This role is part of a dynamic Associate Program designed for graduates who thrive in a results-oriented environment. As a Client Service Associate, you will be the central link between the firm's top-tier clients and the expert knowledge they need. This is a communications-intensive, frontline position where you will manage multiple high-stakes projects for investors, strategists, and dealmakers.

Ideal Candidate Profile

  • You are gritty, resilient, and thrive in a fast-paced, results-oriented environment.
  • You excel under pressure and are adept at managing tight deadlines.
  • You are eager to utilize your multilingual skills (Mandarin and English).
  • You are looking to develop a strong business acumen and gain exposure to a wide variety of industries.

Core Responsibilities

  • Recruit Experts: You will spend a significant portion of your day on the phone, actively engaging with and recruiting senior industry experts who match your clients' specific project needs, often under tight deadlines.
  • Understand Context: Quickly grasp complex project briefs, market dynamics, and the legal and regulatory frameworks relevant to both clients and experts.
  • Project Ownership: Take complete ownership of your projects, from initiating and managing all client-expert communications to meticulously scheduling consultations and ensuring a seamless collaboration.

Career Development & Benefits

This program is designed to springboard your career:

Career & Development:

  • A rapid introduction to the business world without being limited to one industry.
  • Development of high-impact transferable skills: including professional communications, negotiation, persuasion, project management, and time management.
  • A clear, accelerated career path with promotion to Manager (in 24-30 months) and Vice President (in ~5 years).
  • Successful completion may qualify you for an MBA Tuition Program, providing financial support for top-tier business schools worldwide.

Compensation & Benefits:

  • Total First-Year Compensation: Ranging from HKD 436,500 (average performance) to HKD 550,600 (very strong performance).
  • This package consists of an annual base salary of HKD 312,000 and an uncapped variable compensation package linked directly to your performance.
  • Generous Leave: 15 days annual leave (increasing to 20 with service), six months full maternity leave, and six weeks full paternity leave.
  • Health & Wellness: Comprehensive private medical & dental insurance and an annual health check-up.
  • Allowances: A tax-advantaged housing allowance (up to 50% of monthly base salary).
  • Work Environment: A state-of-the-art office in the heart of Hong Kong with the option to Work From Home every Friday.



Requirements

  • Strong academic credentials (equivalent to a 2:1 undergraduate degree or higher).
  • Mandatory Language: Fluency in both English AND Mandarin (C2 level) is required.
  • Demonstrable internship experience in a relevant field.
  • A history of noteworthy extracurricular achievements during your studies.

How to Apply

Please submit your resume to be considered for this exceptional graduate opportunity.

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