Role overview

Qualifications

Proficiency in English and Arabic (verbal and written)
Availability to work 9:00 AM to 5:00 PM EST, with reliable high-speed internet, Windows 10+ computer, and two monitors
Excellent communication and interpersonal skills, with the ability to multitask in a fast-paced environment and work independently with minimal supervision
Previous experience in customer service is required; experience in the healthcare sector is a plus

Responsibilities

Handle customer inquiries and provide accurate information via phone (inbound/outbound) and email
Make outbound calls to schedule appointments and follow up with patients
Enroll members in health plans and assist with plan details
Maintain accurate and detailed records of customer interactions

Key facts

Remote from: Anywhere
Full time
Arabic, English

Hard skills

Benefits Administration Aftercare Data Entry Email Management Broadband Help Desk Support Microsoft Operating Systems Hospital Experience Customer Centricity Organizational Structure

Other skills

Customer Service
Scheduling
Record Keeping
Computer Literacy
Professionalism
Communication
Multitasking
Time Management
Detail Oriented
Reliability
Empathy
Social Skills

About the company

The Hello Team

Keep Your Business Open 24 Hours If your staff aren’t available to answer calls, you can lose business. Don’t wait to find out! The Hello Team will provide you with agents to answer your calls 24 hours a day. Our agents will be on the phone with your customers and take down their information, we will then send you an email/text with the caller’s information so you can call them back at a time of your convince. We can also book appointments for them if needed, and add new leads to your CRM. The Hello Team has Reps which are specifically trained in the Home Healthcare industry, and the languages we provide are specifically tailored to communicate with your HHA's and patients, Including English Russian Uzbek and Spanish

Company details

Company size51 - 200

Links

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Job description

Job Summary:

We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, wed love to hear from you.

Key Responsibilities:

Handle customer inquiries and provide accurate information via phone calls (inbound, outbound) and email.
Make outbound calls to schedule appointments and follow up with patients.
Enroll members in health plans and assist with plan details.
Perform administrative tasks related to customer service.
Maintain accurate and detailed records of customer interactions.
Provide exceptional service to ensure customer satisfaction.

Qualifications & Requirements:

Proficiency in English (verbal and written).
Proficiency in Arabic (verbal and written).
Availability to work 9:00 AM to 5:00 PM EST (United States).
Excellent communication and interpersonal skills.
Previous experience in the Healthcare sector is a plus.
Previous experience in customer service is required.
Must be organized and have the ability to multitask in a fast-paced environment with attention to detail.
Ability to work independently and meet deadlines with minimal supervision.
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet required.

Compensation & Benefits:

100% remote work.
Compensation in USD.
Full-time position with 40 hours per week.
Opportunity to help elderly individuals and contribute to their well-being.
Great work environment with potential for growth.