Remote - Customer Service Representative

The world is a more interesting place when you can see it through someone elses eyes. Bring your empathy and compassion to a role that will bring out your best every day. We can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. Youll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, youll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am 7:00pm EST. It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

• Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating our site
•  Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools

This role is equally challenging and rewarding. Youll be spending long periods of time on the phone and called on to research complex issues pertaining to the callers health, status, and potential plan options. To do this, youll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 2+ years of combined education, work and/or volunteer experience.

Preferred Qualifications:

• Customer Service experience
• Sales or account management experience
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

Telecommuting Requirements:

• Reside within Central OR Eastern Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a high-speed internet connection or leverage an existing high-speed internet service.