Role overview

Qualifications

BA/BS or Associate's Degree with two years' experience or equivalent
Previous experience working in a call center environment
Strongly desirable: knowledge in premium retail, travel, hospitality, or embassy/consulate relations
Fluent in English with strong communication and interpersonal skills; second language highly desirable

Responsibilities

Act as the first point of contact for customer concerns, providing in-depth information on available solutions and criteria to help customers make informed decisions
Take ownership of processes and proactively engage with customers; resolve issues; adapt communication to customer needs; collaborate across departments to build loyalty
Stay abreast of product/service enhancements, system updates, and changes to requirements to maximize efficiency and effectiveness
Maintain customer records in proprietary database; ensure accurate data entry and timely updates of notes, assistance information, and interactions

Key facts

Remote from: Texas (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Customer Data Management Call Center Experience Documentation Generation Data Integrity Cross-Selling Key Performance Indicators (KPIs) Issue Management Product Knowledge Organizational Structure

Other skills

Customer Service
Multitasking
Prioritization
Quality Control
Professionalism
Accountability
Adaptability
Time Management
Teamwork
Proactivity
Stress Management
Detail Oriented
Verbal Communication Skills
Social Skills

About the company

WORKOO.NET

Human Resources, Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Roles And Duties

Acts as 1st point of get in touch with to customer concerns, supplying in-depth information on available solutions that straighten along with criteria, aiding the customer in helping make informed selections. Evaluations consumer asks for and also creates suggestions based on specific trip demands, making sure realistic expectations that ensure a devoted consumer base.

Takes possession of procedure and also proactively connects along with client; settles issues; adapts communication method to align along with customer needs; jobs collaboratively throughout departments if you want to instil customer self-confidence and also build commitment.

Remains abreast of all product/service enlargements, system updates, as well as adjustments to needs, maximizing efficiencies and efficiency

Understands journey document criteria; utilizes resources and also information to make certain efficient and quick handling. Markets greatest practices as well as quality control, complies with policies and also procedures, as well as upholds specifications of work to make certain conformity.

Maintains client reports in proprietary data source, using unit capability to ensure accurate submission of information that makes the most of performance. Screens have work as well as sustains updated customer profile through timely entry of notes, assistance information, and also interactions.

Offers customer care and also uses sales methods to preserve customers; enlightens customers about added-value products that may benefit all of them.

Master a hectic, vibrant workplace. Execute several tasks and get through systems at the same time.

Represents our values as well as high degree of professionalism via consistently sticking to CIBT's Consumer Devotion, Specifications of Job, and also unity; aims to satisfy team as well as individual functionality procedures.

Other obligations as assigned.

COMPETENCIES:

The complying with competencies have actually been recognized as crucial for results in the part as well as are going to be actually pertained to during the evaluation, feedback, as well as analysis process.

Unity: teaming up with people.

Interaction: presenting and communicating details

Problem resolving: studying, writing as well as disclosing, advising solutions, knowing client's requirements.

Organizing and also Undertaking: delivering outcomes and also appointment customer expectations, organizing and coordinating.

Campaign: taking ownership of client connection, inquiring, taking prompt activity.

Adapting and Coping: conforming and also responding to transform, dealing with tensions as well as troubles.

Proficiency: knowing our systems, products as well as method, remaining abreast of regulative improvements.

LEARNING/ TRAINING AS WELL AS ADVENTURE:

BA/BS or even Associates Level and also pair of years' expertise or equal combo.

Previous expertise functioning in a call facility environment

Strongly good: knowledge in premium retail, traveling, friendliness, or embassy/consulate relations

KNOW-HOW, SKILLS, POTENTIALS:

Fluent in English with powerful communication and also interpersonal abilities: crystal clear composed and verbal interaction with confirmed understanding of communication strategies as well as designs; articulate clearly and also concisely in a qualified and also friendly manner without lingo or complex language. Strongly desirable: eloquence in 2nd language.

Superb organizational and opportunity monitoring capabilities: adhere to target dates as well as conform to altering conditions; take care of higher amount while keeping outstanding focus to particular; monitor own work and self-edit.

Capacity to complication fix; evaluate details as well as use competence and also offer options.

Capable to conform to modifying conditions as well as focus on work correctly. Eager beaver along with wish to show ownership and also devotion to duty.

Skills with computer program, knack for finding out new plans and also commitment to information integrity.

FUNCTIONING CONDITIONS AND SITE:

Office atmosphere: direct exposure to computer system display screens, operating closely with others in an open office environment.

This job would certainly be one hundred% remote/work from house

PHYSICAL DEMANDS:

Visual acuity; potential to view pc display screen for full shift, about eight hours

Sitting for prolonged time period

Manual dexterity for running a pc, keyboard and mouse

Representing functioning a phone along with ability to communicate in-depth info accurately as well as plainly