Role overview

Qualifications

Associate degree required; Bachelor's degree is a plus.
1-3 years of customer service experience (pool industry preferred; manufacturing, distribution and/or design experience a plus).
Excellent computer skills with Microsoft Office Suite (Outlook, Word, Excel).
Strong customer service, problem-resolution, multi-tasking, time management and organizational skills; ability to work overtime and remotely.

Responsibilities

Respond to customer inquiries via telephone, email, or live chat and enter custom and stock orders into the order system.
Assist dealers, customers, and consumers with information on Latham products and brands, pricing, programs, and technical/design support.
Ensure timely responses to claims, remakes, order information, and other order-entry/technical-support queries to resolve inquiries.
Promote products and services, maintain professionalism, and contribute to process improvements and teamwork to meet performance goals.

Key facts

Remote from: New York (USA)
Full time
Mid-level (2-5 years)
Customer Service Representative (B2B)
English

Hard skills

Order Management Help Desk Support Organisational Policies Data Entry Pricing Systems Process Improvement Customer Complaint Resolution LiveChat Order Management Systems Customer Relationship Management Product Marketing Order Management Management Reporting Help Desk Support Product Knowledge

Other skills

Customer Service
Order Entry
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Professionalism
Communication
Multitasking
Time Management
Teamwork
Organizational Skills
Goal-Oriented
Prioritization
Problem Solving

About the company

WORKOO.NET

Human Resources, Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Primary Role:
Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns. The CSR/OE will also promote all Latham products, brands, programs and services and share information obtained from Latham's dealers and consumers with management.

Duties and Responsibilities - Customer Service Rep

Respond to customer inquiries either via telephone, email or live chat
Enter custom and stock orders into the order system
Assist Latham dealers/customers and consumers with information on all Latham products and brands
Ensure timely response regarding claims, remakes, order information or other information relating to order entry and technical support/design to resolve the inquiry
Exhibit and understand Latham's quality goals and standards
Exhibit a willingness to reach target goals for performance and production
Exhibit professional and courteous demeanor, technical accuracy and conformance to company policies and practices
Recommend corrective services to address customer concerns
Obtain and apply knowledge of pricing structures and programs
Know the customers and understand their method of doing business in order to provide meaningful service
Work within the team as a resource and to ensure workflow procedures are carried out expeditiously. Suggest improvements to systems and procedures.
Other duties as assigned

Qualifications:

Minimum of Associates degree; Bachelors a plus
Minimum 1-3 years of Customer Service experience
Pool industry experience preferred; previous experience in manufacturing, distribution and/or design is a plus
Excellent computer skills: Microsoft Office Suite, specifically Outlook, Word and Excel
Exceptional customer service delivery skills: telephone, interpersonal communication, problem resolution
Excellent multi-tasking, priority-setting, time management and organizational skills
Ability to work overtime as required
Flexibility to work at home/remotely as deemed necessary